Sheraton Fallsview Hotel

“Excellent location”

Great location to walk the Niagara parkway, Clifton Hill attractions, and Niagara cruises boat tour. Clean nice room and very comfortable beds. From my 4th floor falls view room I could see America falls but Horseshoe falls was blocked by trees. I could see most of the nightly fireworks but some we… more

Great location to walk the Niagara parkway, Clifton Hill attractions, and Niagara cruises boat tour. Clean nice room and very comfortable beds. From my 4th floor falls view room I could see America falls but Horseshoe falls was blocked by trees. I could see most of the nightly fireworks but some were blocked by trees. I did a breakfast add on—the food was excellent and there was a fabulous selection but they were incredibly busy and although the staff was trying, they were obviously overwhelmed.

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“Five-Star Views, One-Star Elevator Waits”

Beware high rooms! Overall we enjoyed our stay here, but I have to start with that negative. We were on the 22nd floor in one of the two-story rooms. The room was honestly the best thing about the hotel. But literally everybody in the hotel was complaining about the speed of the elevators. Not sure… more

Beware high rooms! Overall we enjoyed our stay here, but I have to start with that negative. We were on the 22nd floor in one of the two-story rooms. The room was honestly the best thing about the hotel. But literally everybody in the hotel was complaining about the speed of the elevators. Not sure if one was broken or what, but collectively in four days, I am sure I waited a hour or more for elevators. It was truly ridiculous. Getting to the restaurant was also challenging bc of this. After waiting over ten minutes for an elevator one morning, we walked 10 flights of steps down to try to get there. It is technically on the 13th floor ,but there was no entrance from the stairway onto that floor so we had to go down to the 12th floor and catch an elevator up. The lady at the omelette station was amazing, making six at a time! She needs a raise! The rest of the food was subpar buffet offering though, and the hostesses at the front were not accommodating with getting us a table quickly ( we had reservations btw), when we told them we were now running late because of the elevator debacle, and trying to get to one of the boat rides. The Starbucks in the lobby is always packed with people, and beware- there are tons of families and kids! As for location, I will say that from our room in the hotel you have really good views of the fall. Also, the hotel is close to a lot of the Falls attractions. I’m not a fan of Clifton Hill, so I didn’t like being right there on it, but if YOU like Clifton, then it’s a good location. Sheraton, I really wanted to like you. And I did like my room. But the elevators, the crowds, and the unhelpfulness of Octavia at the front desk to get us a later checkout ( which we were promised by another front desk person a few days before) , all added up to a less than stellar visit.

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“Great location, worst elevator situation ever”

We stayed in a corner room on the 20th floor. The room itself was nice, with a great bathroom. The view of the falls from the floor to ceiling windows and balcony was amazing - we had a front row seat for fireworks! The elevators, however - they were awful. Sometimes we just took the stairs (yes, … more

We stayed in a corner room on the 20th floor. The room itself was nice, with a great bathroom. The view of the falls from the floor to ceiling windows and balcony was amazing - we had a front row seat for fireworks! The elevators, however - they were awful. Sometimes we just took the stairs (yes, even 20 flights down) bc the wait was just too long. And we weren’t even here on a weekend. We’ve stayed in many hotels and the elevators here were by far the absolute worst. With young kids and esp if you have a stroller - I can’t recommend this hotel. The location was great and the view wonderful from our room, but we won’t be staying here if we ever return unless the elevators are improved.

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“Great location but aging hotel.”

The biggest strength of this hotel is undoubtedly its location. We stayed on the 16th floor and the view of Niagara Falls was absolutely spectacular—worth every penny. The hotel is also perfectly located at the base of the Zipline to the Falls and just a short walk from the departure point for the … more

The biggest strength of this hotel is undoubtedly its location. We stayed on the 16th floor and the view of Niagara Falls was absolutely spectacular—worth every penny. The hotel is also perfectly located at the base of the Zipline to the Falls and just a short walk from the departure point for the famous boat cruises to the waterfalls. The beds were very comfortable and we slept well. However, the hotel itself is clearly showing its age and is in need of a major renovation. The rooms and common areas feel tired, and the bathrooms are particularly dated. The pillows should also be replaced, as they are old, flat, and lumpy. The bathroom deserves a special mention. It is badly in need of renovation, and the shower was disappointing. The water pressure is excessively strong and cannot be adjusted properly, making it uncomfortable to use while wasting a tremendous amount of water. In an era where hotels promote sustainability, this is difficult to understand and should be an easy issue to correct. The two biggest frustrations of our stay could also be improved without major investment. First, the elevators. There simply aren’t enough for a hotel of this size. They are constantly full, stop on almost every floor, and waiting 5–10 minutes for an elevator is common. This became one of the most frustrating parts of our stay. Second, the breakfast organization. Both mornings we had to wait in line before being allowed into the breakfast area—around 15 minutes on the first day. What made this especially frustrating was that many tables were sitting empty. The delay seemed to come from the process itself: one staff member checks your breakfast voucher, then you wait again for another person to escort you to a table, even though plenty of tables are available. It’s an unnecessarily inefficient system that could be fixed immediately. Once seated, however, the breakfast was good. The food quality was perfectly acceptable, and the fresh fruit selection was particularly enjoyable. Another disappointment was the hotel’s bar and lounge offering. With a property boasting one of the best locations in Niagara Falls, you would expect a spectacular lounge where guests can relax with a drink while enjoying the scenery. Instead, the so-called “Rooftop” bar is not on the rooftop at all—it’s located on the seventh floor beside the swimming pool. It is noisy, crowded, and has very limited seating, making it far from a relaxing experience. The only other bar is in the lobby, next to the gift shop, which lacks any atmosphere or view. This feels like a huge missed opportunity. A true rooftop bar on the top floor with panoramic views of the falls would be a fantastic addition and would significantly enhance the guest experience. One final point is the parking. The hotel’s valet parking costs $70 per night, which is very expensive. If you don’t mind a short 5-minute walk, there is an outdoor parking lot nearby that costs around $15 per day, representing significant savings. Overall, we had a pleasant stay thanks to the incredible views, comfortable beds, and unbeatable location. However, this is a hotel with enormous potential that currently falls short because of its aging facilities and several operational shortcomings. A comprehensive renovation, modernized bathrooms, improved elevator capacity, a more efficient breakfast operation, and a genuine rooftop lounge overlooking the falls would transform it into one of the premier hotels in Niagara Falls.

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