Humaniti Hotel Montreal, Autograph Collection

“Marriott - Humaniti Hotel works well”

The Humaniti Hotel is ideal as a location to explore Montreal. It's walking distance to just about anywhere and has a new, modern feel. It shares space with an apartment building - but that's not a negative - There's a great bakery/coffee place on ground level and a supermarket next door, which are… more

The Humaniti Hotel is ideal as a location to explore Montreal. It's walking distance to just about anywhere and has a new, modern feel. It shares space with an apartment building - but that's not a negative - There's a great bakery/coffee place on ground level and a supermarket next door, which are nice to have nearby.. Overall it hits the right notes and not at a crazy cost.

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“A Great Spot in Downtown Montreal!”

Stayed at this hotel over the year-end holidays. It's a well-appointed property with an artsy, creative vibe. Location-wise, it was ideal for us due to its proximity to Chinatown, the shopping areas, Metro stations and Old Montreal. Our room was on the 19th floor and had a nice view of downtown bui… more

Stayed at this hotel over the year-end holidays. It's a well-appointed property with an artsy, creative vibe. Location-wise, it was ideal for us due to its proximity to Chinatown, the shopping areas, Metro stations and Old Montreal. Our room was on the 19th floor and had a nice view of downtown buildings. However, it was too near the elevators and we could hear the "ding" sound and doors opening/closing whenever it reaches our floor. We got a King room which was nice and modern, with a huge and cozy King size bed. It was clean and tidy when we checked in. The bathroom was also nice, with great amenities, etc. We made full use of the espresso machine and the percolator to boil water for tea. The room could do with better soundproofing because we could hear the sounds from outside. Other than the elevator, we could hear the door of the room across from ours whenever someone goes in and out. We had a restful sleep each night despite this. We appreciated the blackout curtains which effectively blocked the bright lights from the buildings outside. We didn't try the restaurant or the bar in the hotel, but we did get some baked goods and coffee/hot choco from the boulangerie on the ground floor. We made good use of the gym on the 9th floor which had ample equipment and machines for multiple users. The service overall was good but nothing exceptional. The staff provided a little above average in terms of customer service, which is not bad and not a deal-breaker for us. The Front Desk team were efficient, although they do not seem to be "warm and friendly" as one would expect. Perhaps it's just a Canadian/Quebecois trait that's difficult to shake off or the mood of the winter season. Nothing a little more training and experience can help develop. Housekeeping was hit and miss, though. We requested a cleanup after our second day and it was done while we were away. For a 6-night stay, we thought they'd come in again to tidy up and change the sheets/towels sometime after the 4th night, which used to be standard for most hotels. But they didn't. I think guests still need to call housekeeping to make that request each time. This made our room entryway a bit dingy because it was wintertime and our boots would track ice and frozen little rocks into our room. In any case, perhaps more guest feedback will help the staff improve and do better as time goes on. Overall, it was a pleasant stay for us and will not hesitate to book at this hotel for next time we visit Montreal. Unless we get a better deal at another hotel or Marriott property.

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“Clean & modern hotel in a great location”

Positives : The room was clean and spacious—as expected based on the photos online. The location of the hotel is excellent and we found there was a lot to see and tons of cafés/restaurants within walking distance and that access to the metro and bus was also close by. Negatives: The water pressure… more

Positives : The room was clean and spacious—as expected based on the photos online. The location of the hotel is excellent and we found there was a lot to see and tons of cafés/restaurants within walking distance and that access to the metro and bus was also close by. Negatives: The water pressure of the shower was very poor and the inability to control the water temperature was strange. The pool area was disappointing — it did not resemble the photos posted on your website. There was one incident which I thought was handled rather tastelessly. Immediately upon entering our room, the front desk called to make a “courtesy call” to make sure we were pleased with the room. I hadn’t actually had a chance to look around yet, but then the true reason for the call was made apparent. A very small box of chocolates & a note had been left in our room by mistake as it was intended for a different guest. The woman on the phone apologized and then informed me that someone would be coming up to retrieve the gift. It honestly seemed ridiculous that the hotel wouldn’t just apologize for leaving it in the wrong room but then offer it to us — this box of chocolate could not have cost more than $10. Other than that one incident, the front desk/lobby employees were consistently polite and very helpful. They actually made the difference between providing a mediocre score and the score I decided to give.

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