Renaissance Montreal Downtown Hotel

“Great location!”

Hotel is in a great location--just one block off Eaton Centre and the reso station. We were able to walk everywhere, 5-10 min to McGill, 15 min to Chinatown, 25 min to Old Montreal. If you like to explore a city by walking, this is a good place to be. The hotel room itself was fine, no issues, and … more

Hotel is in a great location--just one block off Eaton Centre and the reso station. We were able to walk everywhere, 5-10 min to McGill, 15 min to Chinatown, 25 min to Old Montreal. If you like to explore a city by walking, this is a good place to be. The hotel room itself was fine, no issues, and everything was clean. The gym is more than adequate. Although the equipment is not the newest, everything worked well and there was plenty of room to work out. There were 3 ellipticals, 1 reclining bike, 2 treadmills, and the free weights area. Would stay here again.

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“Great stay overall”

Room is great layout, spacious and newly renovated. Hotel in perfect location, easy to access tourist attractions. Front desk team and Concierge team are amazing and enthusiastic, specially Veronique from Front Desk team, who always go above and beyond. She ensured we have good time (big thanks to … more

Room is great layout, spacious and newly renovated. Hotel in perfect location, easy to access tourist attractions. Front desk team and Concierge team are amazing and enthusiastic, specially Veronique from Front Desk team, who always go above and beyond. She ensured we have good time (big thanks to her) and always make us feel welcome from check in time till end of stay. However, Housekeeping service was upset us. We stayed for 2 nights and we were informed that service is everyday. So, before heading out we always stopped by front desk to informed we out and want service but at the end of the day room still not serviced. But again, Thanks to Veronique, she take a good care of us and handling situation really professional that make me plus a star to 4/5 haha. Overall, except Housekeeping service, everything was amazing. Will come back and hope hotel communication is better for service.

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“Off to a slow start but…”

When I arrived at 2:00 pm local time I asked if my room could be made available as I had several virtual meetings to attend and I did not want to take these calls in the lobby. I was met with a dower non enthusiastic “nope” to my question about room availability. I indicated that I am a Gold Elite… more

When I arrived at 2:00 pm local time I asked if my room could be made available as I had several virtual meetings to attend and I did not want to take these calls in the lobby. I was met with a dower non enthusiastic “nope” to my question about room availability. I indicated that I am a Gold Elite member but that seemed to also fall flat. I was told that check in time is 4:00 PM I set up my laptop in the lobby and tried to do some work. Approx 30 minutes later, I was told by the same now smiling person that my room was ready and an upgrade had been provided. Wonderful response but hotels need to remember that first impressions in life matter and as a first time guest at this expensive hotel, I did not feel very welcomed receiving a grunt upon arrival and being made to feel that my presence was an inconvenience Overall the hotel is lovely, quiet and full of meaningful amenities I should mention that I had a rental vehicle and while the hotel handles this portion quite well, the valet service begins at 7:00 AM and I had a 6:00 AM flight. In my case, I was given instructions to go and find my car at the hotel’s lot across the street and that was a demanding task at 4:30 AM to try and locate my car. Make note of this inconvenience if you have an early flight like I did.

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“Perfect location with a boatload of issues = a fail”

Perfect location with a boatload of issues: - we arrived with multiple bags, carry-alls and two larger coats which took us two trips to bring to the lobby. No one offered help and all we needed was a luggage trolly. I assumed the hotel did not have any. The next day, I spotted 6 of them in the corn… more

Perfect location with a boatload of issues: - we arrived with multiple bags, carry-alls and two larger coats which took us two trips to bring to the lobby. No one offered help and all we needed was a luggage trolly. I assumed the hotel did not have any. The next day, I spotted 6 of them in the corner of the lobby area, which means they *two* individuals at the check in desk chose not to suggest them. That ='s a fail - Travelzoo Deal purchase, which means we expected to receive a "dog suite", but this unit has been left in tattered conditions, lack of lighting, instead of a closable bathroom door there is a sliding door that does not shut the one space you'd want privacy. That ='s a fail - When your bathrobes are unwashed and pilling to the point of large chunks of fabric coming off, it's time to retire them. This one is a serious fail - 3 nights, our room was serviced once, the conditioner bottom, which is attached to the wall, was empty. That ='s a fail - the sliding bathroom door has not been wiped or cleaned in a long time, along with the handheld shower head. That ='s a fail These all add up to an experience which could have been slightly raised and changed what, outside of the hotel, was a wonderful visit

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