Hotel Las Torres Patagonia

“World class in every regard”

I came on my own after doing some hiking with some people from my bicycle club group that I had been with a bit further north for 10 days. I wanted to stay four more nights in Patagonia to do more hiking and ECO tours Chile,the company that my bike club had hired, recommended Hotel Las Torres. I ha… more

I came on my own after doing some hiking with some people from my bicycle club group that I had been with a bit further north for 10 days. I wanted to stay four more nights in Patagonia to do more hiking and ECO tours Chile,the company that my bike club had hired, recommended Hotel Las Torres. I have travelled all over the world and stayed in some very wonderful hotels, but this experience was top five.

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“Not perfect and too expensive—but the only civilized way to see Torres Del Paine”

If you’re not prepared to camp inside the park or stay outside the park and waste a lot of time traveling to the trailheads, you’ll have to pay the price and stay at this “all inclusive” Hotel. Its prime location within the park near the trailheads, along with and its well- designed guided excursio… more

If you’re not prepared to camp inside the park or stay outside the park and waste a lot of time traveling to the trailheads, you’ll have to pay the price and stay at this “all inclusive” Hotel. Its prime location within the park near the trailheads, along with and its well- designed guided excursions, make for a very convenient and enjoyable experience. Especially for older folks (we’re 65), it’s the only practical way to do it. The staff is amazing and the food is very good (although not varied enough). We loved the excursions, including the horseback riding and trekking along the many scenic and often challenging trails. For the expense, certain improvements can and should be made to make it a better experience and better value, but overall this is a truly special place and the best way to experience the park.

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“Amazing location in the park”

Arriving at the hotel after a long drive from Punta Arenas, we were pleasantly surprised by the modern decor and spacious vibe. The rooms are modern, comfortable and the linens are high quality. Good showers, large sink (great for washing through hiking clothes), large windows. Our 'wing' had water… more

Arriving at the hotel after a long drive from Punta Arenas, we were pleasantly surprised by the modern decor and spacious vibe. The rooms are modern, comfortable and the linens are high quality. Good showers, large sink (great for washing through hiking clothes), large windows. Our 'wing' had water and coffee machines as well as a lounge area with comfy seats. The two food options are nice and offer some good dishes. I would say currently the food does not quite live up to the quality of the rest of the hotel. We enjoyed several guided excursions which were amazing: you can't go wrong in this beautiful place. However, a couple of our guides were pretty tired after their 11 day shifts. The shuttle services were excellent with nice busses and good drivers. The best thing about the hotel was its amazing proximity to some major hikes. The views of the Towers as you walk to breakfast is incomparable.

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“Very good, could be great”

Visiting Patagonia has been on our list for some time and we were excited to start the adventure in Torres del Paine.  Our agent recommended Las Torres Patagonia, an all-inclusive eco resort, and we were looking forward to our stay. While there are many aspects of the property that are well done, … more

Visiting Patagonia has been on our list for some time and we were excited to start the adventure in Torres del Paine.  Our agent recommended Las Torres Patagonia, an all-inclusive eco resort, and we were looking forward to our stay. While there are many aspects of the property that are well done, a few area were lacking. The hotel location is a high point within the park with stunning views. The hotel itself is modern with high end finishes and their expedition team was top notch (with hikes, van tours, and horseback riding all included).  Internet service was very good.  The above positives were very important, and the deficiencies, while annoying, did not take away from our enjoyment of the park.  Nonetheless, when paying 1000.00 per night, we expected a bit more attention to detail than we found. Starting with the airport pickup, there was not anyone waiting for us. This was not in itself terrible, but the call to the hotel (15 minutes) was very disappointing.  The operator could not seem to find our reservation and had no information about our prearranged transfer, continuing to suggest that our transfer was not really through the hotel. Calling our US agent we learned our transport was on the way.  Check in was smooth and quick. The rooms while beautifully decorated do not function very well.  The most problematic being an almost total lack of spaces to put things on.  There was one medium size night stand and on the other side was 2 very small round mini tables (more like low stools) the phone took up all of one and the tissues the other.  There was a wall unit with a number of small shelves, several of which were too high up to be useful, and 5 hangers. A simple bureau would have solved the problem. The sink was very deep, wide, and narrow with a small glass shelf above, so that brushing one’s teeth or washing your face was an exercise in precision to not mess oneself or the floor. Housing keeping was hit and miss, our used paper coffee cups stacked up and never disposed, glasses never refreshed. One morning after leaving our "please make up room" tag at 7:00A, was not attended when we returned at 14:00, not a problem but as the housekeeper then showed up was perturbed that we had left the tag out.  Understanding that we are all energy conscious, it was not pleasant returning to our cold room in the afternoon, as the maids always turned the room heat off. Dining (food and service) was hit and miss. Upon our 4 night stay arrival we were unable to secure reservations for one night at all (there is a pub though).  Food ranged from good to fair (meats were consistently tough, medium rare was consistently medium well, bacon always served rare). Service ranged from OK to feeling ignored.  We were advised multiple times that they were short staffed.  We never noticed what would appear to be a dining manager.  Food did come out of the kitchen quickly. Only once did the server check on our liking of the food (thank you  Guillermo).  While all-inclusive, there is a push for gratuities.  Dinner menu did not post prices but when the check arrived it showed a cost of about 200-250 USD for two persons zeroed out, with the "suggested"gratuity based on that cost.  The hotel is 2 floors with no elevator, not a real problem, but also no handrails on the stairs. The hotel stone paths around the building could use some low level lighting for a more secure walk. Overall, the deficiencies are first-world problems, but this could be a super star property with a bit more attention to details.

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