Citadines Ritan Beijing

“From Skpetic to Impressed”

To be honest, at first I thought booking this hotel had been a big mistake. On the day of check-in, I received a strange message saying that I needed to confirm my reservation by 6:00 PM and that if I arrived after 8:00 PM, they couldn’t secure my room, which left me horrified. When I arrived, my i… more

To be honest, at first I thought booking this hotel had been a big mistake. On the day of check-in, I received a strange message saying that I needed to confirm my reservation by 6:00 PM and that if I arrived after 8:00 PM, they couldn’t secure my room, which left me horrified. When I arrived, my initial impression didn't improve much, as the staff didn't speak English and had to use translation apps to communicate, the TV in the room was entirely in Chinese with no international channels, and the Wi-Fi wasn’t great. However, as time went on, my perception completely changed. Despite the language barrier, the staff went above and beyond to help guests and were exceptionally attentive, even helping me with some shopping I needed to do. Whenever I waited in the lobby for my ride to arrive, they would bring over refreshments without me even having to ask. On top of that, the room was big and comfortable, the breakfast, while lacking in variety, was delicious, and the location right next to Ritan Park is fantastic, offering a great price for this area of Beijing. In the end, the incredible hospitality more than made up for the minor hiccups and made the stay well worth it.

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“Nice room, reasonably close to everything”

Nice room, comfy bed. Staff were helpful even with some language barriers. Breakfast buffet was very good. Close to restaurants and transport and the attractions. Only issue was it was hard to cool the room as they had changed to winter.

“Yes and No”

Great lobby and great cafe area for breakfast. Breakfast serving was adequate and needs to be paid separately from room unless you have privileged under ASR membership. Reception team is always trying their best to help, however, their English language is limited. Mandarin and Russian languages ar… more

Great lobby and great cafe area for breakfast. Breakfast serving was adequate and needs to be paid separately from room unless you have privileged under ASR membership. Reception team is always trying their best to help, however, their English language is limited. Mandarin and Russian languages are okay. To get a taxi, please ask for their help...they can arrange excellent MPV via a local apps (not Didi - Sol Qi). It is misleading to assume the 2 beds room apartment unit is meant for 4 adults, as is, the bed configuration is only for 3 adults. Extra bed needs to be paid, even then, the extra bed can only be fitted in the hall area which is already squeezy. Another consideration, this 2 bed rooms unit only has one shower/toilet. So, It is better to get 2 rooms for overall convenient and space. Team at the reception knows the issue and I was told it has been highlighted to higher management many times, however, no action was taken. Ask for studio room (slightly more expensive i think) - feel more modern/new and not a typical hotel room type which i feel dated although they say they have been renovated a year ago.Finishing of whichever rooms are okay but not great (quality). Another surprise (not mention at their website): Was told at check in, it is a government policy, no air conditioner can be activated before 15/11? So, if the weather is too cold, you will have to endure and vice versa....strange. Located just next to a F&B area but serves mainly bar and bar food type. Walk to Park View Green Mall (10 to 15 mins) for more food choices and shopping. Close to world trade centre by taxi. I would like to thank Leo for trying his best to accomodate us.

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