Hyatt Regency Dongguan

“Super location, very good breakfest”

Very nice hotel, the hotel is clean. Rooms are big and clean and my room had a very good view Breakfast is really good and the coffee is also very good The staff is very helpful and friendly We also tried the evening buffet which also was very good I recommend this hotel

“Another satisfactory visit”

All in all, I love to come back to Hyatt. Its my favourite hotel in the area. Nice environment, superb breakfast, and close to shopping area.

“Hyatt Regency Dongguan-a nice trip”

This property resides by Songshan Lake, which is in the suburb of Dongguan and very close to Huawei’s headquarters. The hotel was built in 2009. I was worried about the maintenance of the property, since it is relatively old (compared to other hotels in mainland China), and the moisture from the la… more

This property resides by Songshan Lake, which is in the suburb of Dongguan and very close to Huawei’s headquarters. The hotel was built in 2009. I was worried about the maintenance of the property, since it is relatively old (compared to other hotels in mainland China), and the moisture from the lake might undermine the facilities of this property. It turned out that this was not an issue. All the equipment in the building functioned as expected, and I found no sign of stains inside my room. I stayed in a lake-view suite for my personal vacation, and the view from my room was good. The balcony of this suite is a perfect place for relaxing. This was a nice trip, and I hope I can visit again.

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“Subpar hyatt regency, truly disappointing”

We stayed here as a family in May 2026. Booked a club room with twin beds. Couple things really stood out in terms of service flaws: 1. Front desk didnt give any information on the whereabouts of any of the amenities. And on top of that, she told us our room was on 8th floor and gave us the keycard… more

We stayed here as a family in May 2026. Booked a club room with twin beds. Couple things really stood out in terms of service flaws: 1. Front desk didnt give any information on the whereabouts of any of the amenities. And on top of that, she told us our room was on 8th floor and gave us the keycard without writing the room number on it. We were already on the way up and had to call hotel to find out where our room was. 2. Upon check-in at 13:30 I requested to an extra bed for the room but was told no rollaways are available. Upon return to our room at 9pm I call the hotel guest services to get extra blanket. Called a total of five times but non of the calls were answered. Called front desk in between those calls twice and no one answered as well. Had to call concierge instead and guy on the line couldn’t put me through but said to pass my request to guest services. He called back to let me know hyatt regency as a resort hotel with rooms still available either through ota or its app had ZERO extra blanket to offer to its guests. This just totally blew my mind. It was only when I brought up that I would submit a complaint to hyatt that concierge said he would forward guest services my comments. And guess what, in about ten minutes a blanket showed up. This was truly disappointing. Never would think that a resort, especially one like hyatt regency, would be so short on staff, as well as on guest room essentials like rollaway and blankets. On a bright side, club room service is on par, Although no afternoon tea is provided( aside from soda and coffee machine and some cookies in a jar) happy hour canapé is delicious. Hotel decor is a bit outdated, rooms can use a lot of improvement( tv has fuzzy analog style displays) hotel ground is nice too, with nice gym, indoor swimming pool and outdoor swimming pool. Overall i can see what hyatt regency has its category down in the hyatt world, but it really doesnt need to be this way. I would really think twice before coming to this hotel again.

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