Sands Macao

“Hospitality at its best! A hidden gem in Sé, Macao”

Our group booked 3 rooms for a 2-night stay at the Sands Macao seven months prior to our early November trip for its spacious rooms and amazing rates. We were not expecting much for an older hotel off the strip but our minds were blown by the warm, highly personalized and beyond expectations servic… more

Our group booked 3 rooms for a 2-night stay at the Sands Macao seven months prior to our early November trip for its spacious rooms and amazing rates. We were not expecting much for an older hotel off the strip but our minds were blown by the warm, highly personalized and beyond expectations service we received from every staff member we encountered…from the doormen to the general manager. But what made the trip extra special for us were the incredible concierge and front office teams under the leadership of Sonia, Aillen and Peter. We emailed the hotel as soon as we booked with a few questions/special requests and received a very helpful response within hours. Closer to the trip, the concierge team came through again by booking us a private transfer back to Hong Kong at a very competitive price. On arrival at the hotel, we were welcomed like family and informed that early check-in was available. Our adjacent rooms were beautifully decorated to celebrate special milestones and we greatly appreciated the map with recommendations for nearby eateries and attractions. The concierge team checked-in on us throughout our stay … they arranged taxis - via WhatsApp once when we were unable to locate one in Taipa, made dinner reservations, walked us half way to a coffee shop off property and to Golden Court inside the hotel to ensure we didn’t get lost. They even provided a care package for the road when we left. We actually joked that we must have been confused for high rollers! We would highly recommend this hotel to anyone looking for warm hospitality and great value. The rooms: Huge! Plenty of storage, large closet, and a big safe Coffee maker/fridge (may not be available in all room types) A bit dated furnishings/decor, but very clean and functional Comfortable bed Good water pressure in the shower Jetted tub which we did not use (high off the ground - might be challenging for those with mobility issues). The hotel: Very clean & spacious (you’ll get your steps!) Beautiful pool area and well-equipped gym Large casino (we did not play but walked through on our way to restaurants) Powerful AC in public areas (bring a shawl/sweater!) Excellent dinner at Golden Court and tasty traditional breakfast No good coffee available on site in the morning but great options around the corner. Location: We picked this location because it is close to the HZMB Macau Port and within a 15-20 minute drive of the places we wanted to visit (Ruins of St-Paul’s, Grand Lisboa Macau, Taipa Village, and Cotai Strip) It’s quiet, safe, and walkable. Provides convenient, complementary shuttles to various locations.

less

“Outstanding service”

I want to give a big thank you to Andrew, one of the hotel staff. I accidentally left my wallet in a taxi without knowing the license plate number, and he kindly helped me contact the police and followed up until I got my wallet back. His help really saved me in a stressful situation. I’m very imp… more

I want to give a big thank you to Andrew, one of the hotel staff. I accidentally left my wallet in a taxi without knowing the license plate number, and he kindly helped me contact the police and followed up until I got my wallet back. His help really saved me in a stressful situation. I’m very impressed with the service and truly appreciate how caring the staff are. Highly recommended!

less

“Loved it here”

The whole experience staying at Sands was spectacular. Everyone was incredibly warm and welcoming, especially Peter who went above and beyond to make our stay so much more enjoyable and convenient. Being first timers in Macau, we weren't sure how things worked here and Peter was very patient and th… more

The whole experience staying at Sands was spectacular. Everyone was incredibly warm and welcoming, especially Peter who went above and beyond to make our stay so much more enjoyable and convenient. Being first timers in Macau, we weren't sure how things worked here and Peter was very patient and thorough in giving us directions to places we wished to visit. Our luggage was also incredibly heavy but he was so kind and assisted in moving them to our transit bus (to Hong Kong) and we are ever so grateful!

less

“Hotel with excellent service”

Top-notch service from all the hotel staff, especially the front office supervisors Yui, Jason & Allen! Not only are they helpful & friendly, they give great food recommendations too! Even though their hotel location is not the best, their rooms are much more spacious than most hotels. If you need … more

Top-notch service from all the hotel staff, especially the front office supervisors Yui, Jason & Allen! Not only are they helpful & friendly, they give great food recommendations too! Even though their hotel location is not the best, their rooms are much more spacious than most hotels. If you need directions to anywhere, their concierge staff give clear directions and can also help you book taxis to pick you from the hotel lobby (instead of having to queue at the taxi stand which is a short walk away). I had a very enjoyable stay with my parents and their friends!

less