Hilton Urumqi

“awesome!!!”

I have to give a huge shout-out to the swimming and fitness area at Hilton Urumqi – it honestly exceeded all my expectations. The pool is a standard pool, and the water is so clear and clean that you can see straight to the bottom. The lighting is soft and comfortable, and the poolside loungers are… more

I have to give a huge shout-out to the swimming and fitness area at Hilton Urumqi – it honestly exceeded all my expectations. The pool is a standard pool, and the water is so clear and clean that you can see straight to the bottom. The lighting is soft and comfortable, and the poolside loungers are always tidy and inviting. The gym is equally impressive, with a full lineup of high-end imported equipment – treadmills, dumbbells, training racks, you name it. Everything is well-organized and spotless. The trainers are professional, patient, and always ready to offer helpful guidance. After working out, the shower area is fully equipped with quality toiletries. The whole space is quiet, not crowded at all, and perfect for guests who take their fitness seriously. Hilton Urumqi is absolutely a top choice for anyone who loves to stay active while traveling!

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“Praise the service”

Ms. Zhu from the Concierge Department provided warm and highly professional service. She naturally took our luggage upon our arrival in the lobby and led us to check-in. We commend her for her excellent service.

“Average Stay”

We stayed for 3 nights at this hotel. We chose this hotel as the start and end trip of our Xinjiang holiday. This hotel is located outside the city and the surrounding area was pleasant with lots of new residential apartments, some restaurants and convenience shops about a 5 to 10 mins walk. There… more

We stayed for 3 nights at this hotel. We chose this hotel as the start and end trip of our Xinjiang holiday. This hotel is located outside the city and the surrounding area was pleasant with lots of new residential apartments, some restaurants and convenience shops about a 5 to 10 mins walk. There is a KFC and Cantonese restaurant across from the hotel. The reason I gave this hotel a average rating was because compared to other hotel in the same category, Conrad Urumqi came up tops for their service level. We visited the Conrad to checkout it’s dining options. The Hilton feels more like a upgraded local hotel, smoking was allowed (or rather lack of supervision) in the room corridor. The concierge service at Hilton needs to buck up to international standard. The staff do not greet their guests. The hotel breakfast had a good local spread but nothing note worthy by international standards. Again, this is catered to the local crowd. Just be aware and be prepared that this is a upgraded local hotel by my standard. I ask for a omelette and the staff (counter chef) seems to busy to entertain. Overall, average stay and average service.

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“Serious aircon issues”

Hotel was nice but rooms have poor aircon with temperature that does not go colder than 22C, no matter what one sets the temperature. Worse still, I booked a suite which had a living room (22C) but bedroom was hot with little air. After complaining about nothing being done to fix this while out sig… more

Hotel was nice but rooms have poor aircon with temperature that does not go colder than 22C, no matter what one sets the temperature. Worse still, I booked a suite which had a living room (22C) but bedroom was hot with little air. After complaining about nothing being done to fix this while out sightseeing, I was offered to move to another suite which had the same problem! Eventually they said all suites are like that-so don’t waste money on a suite in summer! Moved to a normal room which again had mediocre aircon with maximum cooling at 22C. After all this hassle, I had to argue for a discount for the poor rooms. Food options were limited with no cafe open for lunch or dinner and room service had about 8 options. Overall the hotel is not five star quality.

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