The St. Regis Sanya Yalong Bay Resort

“Prestigious & luxurious”

Tucked away between the mountains on three sides, and the sea on the fourth, this resort is a serene sanctuary designed for relaxation and renewal. The experience was elevated by an incredibly attentive staff, a daily delivery of delicious fresh fruit, and the availability of a personal butler for … more

Tucked away between the mountains on three sides, and the sea on the fourth, this resort is a serene sanctuary designed for relaxation and renewal. The experience was elevated by an incredibly attentive staff, a daily delivery of delicious fresh fruit, and the availability of a personal butler for each room. I was particularly impressed by two individuals: Luna, who greeted me at check-in with genuine warmth, and swiftly upgraded me to a breathtaking suite with a stunning water view (Room 2811). Throughout my stay, my room attendant, Nie Xiaoren, ensured my suite was flawlessly cleaned with a consistently friendly and helpful demeanor. Together, Luna and Nie Xiaoren were instrumental in creating an unforgettable and deeply enjoyable visit.

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“Privacy”

Highly recommended resort .. I felt so welcomed and assisted for everything by our favorite person in the resort LUNA who speaks English very well 😍😍😍❤️ it has so high level of privacy in the Villa also we enjoyed our lagoon room .. rooms are so spacious and clean 🤩 for the the food we have tried … more

Highly recommended resort .. I felt so welcomed and assisted for everything by our favorite person in the resort LUNA who speaks English very well 😍😍😍❤️ it has so high level of privacy in the Villa also we enjoyed our lagoon room .. rooms are so spacious and clean 🤩 for the the food we have tried coconut chicken hot pot wasn’t tasty but we liked the vibe by the sea 🌊 amenities are clean and variant our little daughter had so much fun. Corona bar is so cozy at night Definitely would come again 😍❤️ Price for value given fare enough .. we stayed in other resorts almost same price but service and Luna weren’t there 😂

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“Nice villa, no Marriott benefits for Titanium ”

Overall the stay was good, And we thoroughly enjoyed ourselves, but there a few drawbacks and inconsistencies. Marriott BonVoy members should consider carefully. We stayed at the Garden view Villa which was huge and had its own inground pool. The room itself was extremely clean and everything wa… more

Overall the stay was good, And we thoroughly enjoyed ourselves, but there a few drawbacks and inconsistencies. Marriott BonVoy members should consider carefully. We stayed at the Garden view Villa which was huge and had its own inground pool. The room itself was extremely clean and everything was functional and did not look dated. However, The layout was a bit odd since we had a king bed in one room along with a shower and bath, and the a completely separated living room which you had to access by walking outside and using the house key. It seems like it would be set up for two separate bedrooms but one is functioning as a living room and kitchenette. In the our villa outdoor pool area the jacuzzi was completely not functioning and there was no water at all. When we commented, they suggested that they can fill it for us if we wanted but it just seemed like too much trouble and probable time waste. We were not offered welcome points and when I complained about it they simply didn't respond to my comment at all. When I asked about an upgrade as a titanium elite member they offered us a seaside villa for one night out of three, but we had to pay the additional cost which isn't really an upgrade at all. The room itself was not ready when we arrived even though I had checked in the day before using the Marriott app and selected a 2pm checkin. They compensated us with a free coffee and one cocktail at the beach bar. When I summarize my complaint points in a WeChat message they then gave us a bit of additional attention over the next few days including providing one free bottle of champagne and a fruit platter which was sent to our room. I felt that the team members genuinely cared about providing us a nice experience but the resort itself was not as flexible. I have to give a special shout out to the staff from Malaysia who made an absolutely perfect Bloody Mary for me on Day 2. They didn't have any canned tomato juice but he sent to the kitchen and made it fresh for me with actual tomatoes. Speaking of which, the food quality was outstanding throughout and a particular highlight was the buffet breakfast at the Villa brunch location located seaside. In terms of swimming facilities only one of the main outdoor pools was open which was actually the one smaller pool with a view of the sea. The other main pool located closer to the villas is more intricately designed but it was not open. Not sure why but I suppose during the lower season it's too cost prohibitive to run. The Beach itself felt pleasantly isolated in the view was fantastic of the surrounding Bay area. There is a limited swimming area but it was sufficient. They were not many guests attending the beach area and as a result the seating selection there is quite limited. Additional seating is available up the small stairs with still a nice view of the bay and the beach. Note that the swim up bar at the main pool was not functioning and look like it had been shut down for many a month. The escalators which help you to move up and down the multi-level floor at the main lobby we're also shut down with cobwebs and a look of general disuse for many months as well. The elevators function perfectly well however. There was a small petting zoo and cart track as well as a movie theater but we didn't try any of them. Regarding price and value overall I felt it was a bit overpriced but still luxurious enough to warrant the spend. Note that we booked the room via the Marriott app and I found other online options to be lower cost by quite a bit. When I called the hotel to ask why that was so they advised me that if you book via the other third party apps you don't get any night credit and you don't get any Marriott points. I felt it was a bit of a disservice to Marriott members to be honest.

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