Description
Facilities: 24 junior suites, 4 suites, 235 single rooms and 151 double rooms are located on 5 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet acc… more
Location: Conveniently situated in the heart of Suzhou, the ideal location is a perfect base for exploring the local sights and attractions. The hotel is also only a short ride from the Industrial Park and the New District where manufacturing and technology drive the Suzhou economy. The central Guanqian district, which is good for shopping, and the bars and pubs in Shi quan jie are only a 5-minute drive from the hotel, as is the Suzhou Museum. The nearest park, Panmen Park, is only a 5-minute walk and the Hanshan Temple, Tiger Hill and Pearl Farm are all 10 minutes’ drive away. The train station can be reached in 20 minutes using public transport. A trip to Lake Taihu requires just a 40-minute drive and Shanghai can be reached in only 90 minutes by car.
Meals: Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. Guests can dine in 2 restaurants, which have air conditioning and high chairs as well as smoking and non-smoking areas. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Entertainment for adults
- Games room
- Pool table
- Shops in hotel
- Table tennis
- Parking
- Nearby parking
- Paid parking
- Parking
- Security-controlled parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Conference centre
- Fax/photocopier
- Garden
- Hair dryer
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Lockers
- Luggage storage
- Medical service
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Postal service
- Private check-in / check-out
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Seasonal outdoor pool
- Security
- Serviced office
- Sun terrace
- Terrace
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Game area
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Restaurants
- All inclusive
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Surfing
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 1520 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 1520 TripAdvisor reviews
L
leavethewritingtome
Singapore
23/07/2026
“Traditional Chinese experience”
Like a grand lady, the Pan Pacific in Suzhou is a classical hotel for Chinese tradition Suzhou style. Right next to a panoramic view, widespread breakfast options, recognisable brand in suzhou, pan pacific Suzhou checks all the boxes if you like an all in one Suzhou experience. During off peak hour… more
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claudioy8
Wilmington, North Carolina
20/07/2026
“Gorgeous looking hotel”
Located in the heart of Suzhou old town which is a great location. hotel staffs are very friendly and helpful, the room was large and clean. surrounded by beautiful classical Suzhou Gardens architecture, AAAA Tourist Attractions Panmen scenic area is included in the hotel stay.
S
Singaporelonegranger
Singapore, Singapore
26/04/2026
“Oldie but goodie”
My misgivings about the age catching up on this hotel were somewhat unwarranted. The classical Chinese garden and architecture provided a total Chinese experience in this garden city. The side entrance to Panmen Garden was a USP. We were very pleased by the 62sq m suite and loved the layout, especi… more
T
TomWB
London, United Kingdom
26/06/2026
“Great hotel (with some room for improvement)”
Excellent hotel, although on the far south side of the city (with most the city's sites in the north) it is worth a Didi drive as it is sensitively integrated in the city walls and has an access to incredibly beautiful Scenic Area - large garden/park with historic buildings, pagodas and a lake. Mos… more
A
Anwil51
Queenstown, New Zealand
24/06/2026
“Great traditional style building and good location”
The hotel has a great location on the side of a magnificent garden park. The buildings are interesting and while the layout is complex, rooms all have a view over gardens and ponds. The room was spacious, comfortable and clean, breakfasts were good and the staff were generally helpful and friendly.… more
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