Hualuxe Hotels And Resorts Xi'an Tanghua, An Ihg Hotel

“Perfect 3-night stay for 2 adults and one 10 year old son.”

Perfect stay and best experience we had in Xi’an. 2 adults and one 10 year old boy, 3 night stay at this amazing hotel. Rooms clean and very regularly maintained, with a lovely tea-set in room. Beautiful gardens with roaming peacocks. Cultural paintings and art works across the grounds. Excellent … more

Perfect stay and best experience we had in Xi’an. 2 adults and one 10 year old boy, 3 night stay at this amazing hotel. Rooms clean and very regularly maintained, with a lovely tea-set in room. Beautiful gardens with roaming peacocks. Cultural paintings and art works across the grounds. Excellent Chinese restaurant. Convenient location next to fun local attractions. And the best service we have experienced at any hotel in China. Thank you very much to Daniel, the General Manager for making our stay such a pleasure. When you're a travelling family, the way that a hotel treats your child is a key factor and this hotel was so good to our son. Definitely coming back.

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“Very good base in Xi’an”

We stayed here for 2 nights while visiting Xi’an. It was very handy for the city centre. We were able to walk to the city walls, pagoda and the bell tower from the hotel which was super handy. It was around a 1 hour drive to the Terra Cotta Warriors but this was very straightforward - we arranged … more

We stayed here for 2 nights while visiting Xi’an. It was very handy for the city centre. We were able to walk to the city walls, pagoda and the bell tower from the hotel which was super handy. It was around a 1 hour drive to the Terra Cotta Warriors but this was very straightforward - we arranged a car through the hotel the night before. The hotel was clean and well maintained. The layout of the hotel felt a bit odd - we took a wrong turn and ended up in some conference rooms. Also the only area we actually managed to find for drinks of an evening was in the lobby lounge & even though there was a server there they didn’t seem super well catered to serve drinks because it took a long time to get a beer. We really liked our room - we had a garden view but the trees were in full bloom so we could not really see anything but leaves. We really didn’t mind this but some people might be annoyed if they had paid for a view of the actual garden. The food was ok. Breakfast was alright but not great - I can’t put my finger on why but I think it was the quality of the food rather than the selection. We also had a room service burger one night - again it was nice but not delicious. Very little English was spoken - understandable in another country but we did not experience this in other hotels we stayed in throughout China and I think if you are marketing yourself as a hotel destination for international tourists you probably could do with at least a couple of staff who speak English. Overall we did enjoy our stay and would stay again. Just a few things slightly lacking that means it wasn’t quite 5*.

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“Really 4 1/2”

This hotel is really a very nice hotel located near the great big pagoda. Breakfast was very filling whether you wanted an American style breakfast or a Chinese one. Generally the service was great . However I had a major problem with the air con unit in my original room. The room wasn’t that cold.… more

This hotel is really a very nice hotel located near the great big pagoda. Breakfast was very filling whether you wanted an American style breakfast or a Chinese one. Generally the service was great . However I had a major problem with the air con unit in my original room. The room wasn’t that cold. When I spoke to the late afternoon/evening manager he flat out lied to me and said that under Chinese law it couldn’t go below 22 Celsius which was a lie cause my hotel in Beijing got down to 18. This woman Momo was excellent in helping me move into another room 6101. This had 2 ac units and was slightly better. I spoke to the morning manager who had the handy man come in and he got everything down to 19. I didn’t notice the problem at first but someone had smoked in this non smoking room. He offered me another room but I declined since I really couldn’t smell it when I was in the room but I suggest that this room be thoroughly cleaned. That’s the reason I deducted 1/2 point.

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“Very nice hotel”

Rooms are clean and spacious. Hotel is nice. Two issues: struggled to order room service as the staff couldn’t speak English. And the AC started dropping water on our last night. But the staff were very responsive at the end and gave us gifts as an apology