The Westin Xian

“Excellent location and vibes”

We stayed at both Westin and JW Marriott and really like Westin's location, vibrancy and vibes. The 不夜城 is a stone's throw away, shopping and 24 hour eateries are just across the road. 芙蓉院, Muslim Quarters, Bell & Drum Towers, Museums, etc., are only 15-30 mins away by DiDi. The train station is al… more

We stayed at both Westin and JW Marriott and really like Westin's location, vibrancy and vibes. The 不夜城 is a stone's throw away, shopping and 24 hour eateries are just across the road. 芙蓉院, Muslim Quarters, Bell & Drum Towers, Museums, etc., are only 15-30 mins away by DiDi. The train station is also a stone throw away. The hotel offers free Hanfu experience at a shop just next to the lobby. You only need to pay for makeup and hairdo at about RMB 160 and it takes about 1-1.5 hour, start early afternoon if you wish to take 日转夜day to evening photos. The room is spacious, comfortable and clean, we were upgraded to an executive room on the highest floor on level 5 with Bonvoy gold. *Do note that the hotel has a 'serviced apartment' side, identifiable with a sofa bed and a slightly longer walk from the main entrance. There's a huge and nice bakery, Starbucks, 7 Eleven just next to the hotel; lots of souvenir and snacks shops, big malls all within walking distance. Highly recommended.

less

“A Luxurious Oasis in the Ancient Capital: My Stay at The Westin Xi’an”

**Location & First Impressions:** Nestled beside the iconic **Big Wild Goose Pagoda** and steps from the **Qujiang Lake** scenic area, The Westin Xi’an offers an unbeatable blend of tranquility and access to history. Upon arrival, I was struck by the grand lobby—modern elegance infused with subtl… more

**Location & First Impressions:** Nestled beside the iconic **Big Wild Goose Pagoda** and steps from the **Qujiang Lake** scenic area, The Westin Xi’an offers an unbeatable blend of tranquility and access to history. Upon arrival, I was struck by the grand lobby—modern elegance infused with subtle Tang Dynasty motifs. Check-in was swift, with staff offering warm tea and insightful local tips. **The Room:** My **Deluxe Lake View Room** was a sanctuary of comfort. Floor-to-ceiling windows framed breathtaking views of the pagoda illuminated at night. The **Heavenly Bed™** lived up to its name—like sleeping on a cloud! Thoughtful amenities included premium tea sets, a deep soaking tub, and tech-friendly workstations. The minimalist design, accented with traditional art, created a serene escape.

less

“Wonderful Westin in Xi'an”

The location of the Westin Xi’an is hard to beat. It sits right next to the expansive Joy City mall and is within easy walking distance of both the Giant Wild Goose Pagoda and the Everbright City pedestrian avenue. We split our stay in Xi’an—spending a few nights near the city wall before moving to… more

The location of the Westin Xi’an is hard to beat. It sits right next to the expansive Joy City mall and is within easy walking distance of both the Giant Wild Goose Pagoda and the Everbright City pedestrian avenue. We split our stay in Xi’an—spending a few nights near the city wall before moving to the Westin—and it turned out to be an excellent decision. The hotel is integrated with an art gallery, and guests are given complimentary tickets to visit the exhibitions. This thoughtful detail explains the hotel’s refined aesthetics and calm, gallery-like ambience throughout the property. My only real criticism lies in the layout: the hotel is very horizontal, with just five floors but a sprawling footprint. Rooms are spread over a wide area, so navigating the corridors can feel labyrinthine. Depending on your room location, the walk to the single lift lobby serving guest floors can be surprisingly long, which becomes tiring after a few trips in and out. That aside, our family thoroughly enjoyed the stay. As Marriott Bonvoy Platinum members, our status was recognised and the applicable privileges were honoured. The front desk went above and beyond, extending breakfast to the entire booking. Requests were consistently met with “we’ll do our best”—and, importantly, they actually delivered. After investing years in a loyalty programme, being met with flexibility and a willingness to help, rather than a flat “no,” makes a real difference. One final highlight worth mentioning: the Westin easily had the best Wi-Fi of our entire China trip. For those of us who were still working while travelling, this alone was a major plus and set the hotel apart from many others.

less

“A nice 5 star hotel, but with one major flaw.”

Initially everything was as expected from a nice 5 star hotel like The Westin. Rooms meticulous and lining soft and clean. Food was good at breakfast and dinner. The staff were friendly and helpful at all times. What more could one ask for? If you use the gym, swimming pool, sauna and/or steam ro… more

Initially everything was as expected from a nice 5 star hotel like The Westin. Rooms meticulous and lining soft and clean. Food was good at breakfast and dinner. The staff were friendly and helpful at all times. What more could one ask for? If you use the gym, swimming pool, sauna and/or steam room, then you’re going to quickly enter a sort of house of horrors. First you must go to the lower level and walk through a labyrinth of 2 fairly short dark tunnels to get to the pool, lockers or gym. I don’t know why the lights were out. The steam rooms in both the men’s and woman’s locker room were non-functional indefinitely. The sauna in the men’s room had an area near the end that exhibited a large hole with the wood falling apart. Also, it was not hot at all. The attendant showed me that one must pour water over the rocks to heat it up, but that only works if the rock are hot enough to sizzle, which these were not. I never even broke a sweat. Also, the jacuzzi’s were non-functional as well. The gym was small but the machines were packed together like sardines in a can. The machines were functioning. It was sort of like being in a dungeon! Almost comical. Again, I want to point out that all the staff I encountered were very courteous and upbeat. If you are the type that never uses the gym, pool, steam or sauna rooms, then you’ll be disappointed. That’s the main reason I had to assign 4 stars instead of 5 stars. Hopefully, they’ll spend some $ and do a full scale renovation of the sports facilities. The rooms are quite dated as well, but they are maintaining the tiles and walls well. Howard S.

less