Description
Facilities: The hotel has 227 rooms, including 12 junior suites, 163 single rooms and 10 double rooms, which are located on 8 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange serv… more
Meals: Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Catering options include bed and breakfast, full board and all-inclusive.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dance hall
- Disco / DJ
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Cash machine at the hotel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Picnic area
- Postal service
- Room service
- Safe
- Sale of tickets
- Serviced office
- Sun terrace
- Terrace
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Childcare
- Kid´s club
- Swimming pools
- Children’s playground
- Full SPA circuit
- Bars
- Bar
- Beach bar
- Pool bar
- Vending machines
- Restaurants
- All inclusive
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 3781 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Hangzhou
Showing 5 featured reviews out of 3781 TripAdvisor reviews
Y
Yuncai
Singapore, Singapore
28/04/2026
“Excellent location, amazing breakfast”
Excellent location next to Westlake, Hubin 88 mall and subway station. Though located next to a busy tourist spot, it’s a world away inside the hotel.
L
lowyingliang
Singapore, Singapore
25/04/2026
“By the West Lake”
Unbeatable location with killer elevated views of West Lake. Great service amazing facilities - I love the hot pool, sauna, swimming pool and gym!
W
Woffles W
Singapore, Singapore
21/04/2026
“my home in Hangzhou”
Fabulous hotel with elegant old fashioned service standards and a wonderful location, perfect view. The staff always make me feel so valued. Hubin 28 has some of the best food and wine in any restaurant in Hangzhou. it is my personal favourite
D
David C
17/04/2026
“Grand Hyatt Hangzhou - Amazing”
Amazing location, central to everything. Rooms are large, beds comfortable and huge. Felt like a California king size bed. The location is like 30 steps away from West Lake and all the shopping areas. Would definitely stay here again, and special shout out to Cardine Wu for wonderful service an… more
S
spark-10
San antonio
11/04/2026
“West lake gem”
Everything was great. Love the location. I had one of the suite at the end open up to the west lake. Couldn’t ask for anything better. I want to come back.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info