Jw Marriott Hotel Hangzhou

“From Concierge to Assistant Manager 副经理，Shaun Zhang Exemplifies True Hospitality”

We stayed at the JW Marriott Hangzhou six years ago and then wrote a glowing review about Shaun Zhang, a young concierge who helped us enormously on our trip. He created a great itinerary and even found a hard-to-find charging cable for my laptop. We told ourselves back then that Shaun was the kind… more

We stayed at the JW Marriott Hangzhou six years ago and then wrote a glowing review about Shaun Zhang, a young concierge who helped us enormously on our trip. He created a great itinerary and even found a hard-to-find charging cable for my laptop. We told ourselves back then that Shaun was the kind of person we’d love to hire in the United States. When we decided to return to Hangzhou this year, we booked the JW Marriott and wondered, “I wonder if Shaun still works there.” To our pleasant surprise, Shaun was at the front desk when we checked in. To no one’s surprise, he had been promoted to Assistant Manager 副经理. Shaun greeted us with a warm smile and once again made our stay at the hotel a wonderful experience. He truly knows how to make guests feel special. Shaun’s positive attitude and genuine warmth make every interaction enjoyable. I highly recommend the JW Marriott Hangzhou, especially knowing that Shaun has trained the staff to reflect his exceptional hospitality.

less

“Thank you, Rain!”

Rain 甘雨 at the lounge is awesome! She really went above and beyond and made sure our entire family had a wonderful stay at JW and Hangzhou. She was proactive in introducing the menu and offerings. She recommended sites to visit in the city and she was super attentive to the needs of our kids. She i… more

Rain 甘雨 at the lounge is awesome! She really went above and beyond and made sure our entire family had a wonderful stay at JW and Hangzhou. She was proactive in introducing the menu and offerings. She recommended sites to visit in the city and she was super attentive to the needs of our kids. She is the best!

less

“In Praise of Jennie Ye JingJing (Executive Lounge Supervisor)”

I have spent the past ten months at the JW Marriott in Hangzhou, and during that time, I was continually impressed by Jennie’s warm hospitality. From the moment I stepped into the Executive Lounge, her friendly greeting and genuine interest in how my day was going made me feel right at home. It’s e… more

I have spent the past ten months at the JW Marriott in Hangzhou, and during that time, I was continually impressed by Jennie’s warm hospitality. From the moment I stepped into the Executive Lounge, her friendly greeting and genuine interest in how my day was going made me feel right at home. It’s evident she is committed to creating a welcoming environment that puts guests at ease, whether they’ve just arrived or have been staying for weeks. Jennie also excels in cross-cultural communication. I once witnessed her step in to help a visiting Indian couple who struggled to convey their dietary restrictions in English. In a matter of moments, she coordinated with the kitchen team in Chinese and ensured they were fully understood and taken care of. Moments like these showcase her extraordinary ability to connect with guests from different backgrounds, ensuring everyone feels included and respected. Her personalized approach completes the trifecta of outstanding service. Jennie not only remembers small preferences, but she often anticipates needs before a guest even voices them. On one occasion, Jennie invited me to join a small group of international travelers she was chatting with, sparking conversations that led to lasting friendships. Additionally, noticing my fascination with a modern retelling of Moby-Dick (Call me Ishmaelle by Xiaolu Guo; highly recommended, although sacrificing some of the depth, complexity, and challenging ambiguity that make Melville's original a masterpiece), she discreetly ensured my coffee was always fresh, allowing me uninterrupted hours of reading enjoyment. I would also like to briefly acknowledge Alissa Zheng—truly JW’s “secret weapon”—and Rocky Zhu, whose lounge leadership has made these past few months unforgettable. I look forward to writing more in-depth about both of them—and others—throughout the remainder of my stay and beyond.

less

“Great recommendation”

I have been with this particular hotel on a monthly basis since 2023. Come here once a month for work. I love the staff here, everyone treats me like a friend. Rocky at the executive lounge always provide me the best service, making sure my guest at the lounge have enough tea or coffee available. I… more

I have been with this particular hotel on a monthly basis since 2023. Come here once a month for work. I love the staff here, everyone treats me like a friend. Rocky at the executive lounge always provide me the best service, making sure my guest at the lounge have enough tea or coffee available. I would recommend anyone to stay at this hotel.

less