Doubletree Resort By Hilton Hainan Chengmai

“Great Value, excellent service and restaurant”

I should first clarify that I am an American citizen but I am of Chinese origin and speak fluent Mandarin with the staff. I have noticed that staff in Chinese hotels are almost always well intentioned and eager to help, but can be junior and not very nuanced in English comprehension and expression… more

I should first clarify that I am an American citizen but I am of Chinese origin and speak fluent Mandarin with the staff. I have noticed that staff in Chinese hotels are almost always well intentioned and eager to help, but can be junior and not very nuanced in English comprehension and expression. With that disclaimer, here is my experience of a 3 night stay at the Doubletree Resort in Chengmai, Hainan. The first impression before arrival was great. Our flight arrived at 1am, so I called the hotel to arrange for a pickup. The call was immediately transferred correctly to the concierge/manager Matthew Zhao. He arranged for a driver to pick up, the driver had a hotel sign and the charge was reasonable. The entire process was smooth and efficient. During the stay the entire staff had a "can do" attitude that was in stark contrast with another hotel (Marriott in Sanya Yalong Bay) that we stayed. When I inquired for laundry detergent for a few hand wash items, Matthew went and bought a bar of soap for us. When I could not find a map of Hainan in nearby shops, the staff found a copy and gave it to us for free. At the checkout, my nine year old daughter received a gift of a stuffed animal (the Alpaca in the nearby Mangrove Reserve) that delighted her. Overall the hotel had beautiful interiors, the pool had wonderful water features for children, and the garden grounds were well kept. But it was the competency and attitude of the staff and the service that was the most impressive. A great value and our first choice if/when we come back to the area. I specially wanted to recommend the onsite Yu Chinese Restaurant. The menu was understandably extensive (offers all major Chinese cuisines) but go for the chef's specialties of Hainan local specialties (we tried goat, fish, and various local wild vegetables), the produce was of good quality and the preparation is outstanding.

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“Great place to relax for a short time”

Good hotel, rather new, good service attitude. Good: + surrounded by a mangrove wetlands theme park which can fill a few hours of a day + nearby supermarket/shops + hotel room quality quite good + good Gold status benefits with afternoon tea, dinner snacks, breakfast, all of decent quality. Got up… more

Good hotel, rather new, good service attitude. Good: + surrounded by a mangrove wetlands theme park which can fill a few hours of a day + nearby supermarket/shops + hotel room quality quite good + good Gold status benefits with afternoon tea, dinner snacks, breakfast, all of decent quality. Got upgrade to a suite. + good pool and nice big warm jacuzzi + good view fromhotel room + wuite cheap like 460 rmb Nothing I remember I would complain about. The area will get boring quickly if you dont have a car to get around.

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“An amazingly relaxing resort great for both family and and MICE”

A WOW welcome when I entered the room. Ice cocktail and beverage setup, flamingos and cookies on the bed, a Sisha pot in the balcony, and a huge teddy bear in the living room! It was also and smile on the FOM that presented it to me. These are all the simple items the hotel had, but the extra effor… more

A WOW welcome when I entered the room. Ice cocktail and beverage setup, flamingos and cookies on the bed, a Sisha pot in the balcony, and a huge teddy bear in the living room! It was also and smile on the FOM that presented it to me. These are all the simple items the hotel had, but the extra effort to display as such made all the difference. The hotel itself also put me in a holiday mood with its casa hacienda veranda designs. The kids water features all over the hotel make the hotel an attraction by itself! Investing in those inflatables for the pool, good choice. Heard their weekends are now packed with kids! #nicetravels #doubletreecareculture #passion #lightandwarmthofhospitality

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“Disappointing Dinner”

Stopped here for dinner after visiting Mangrove Bay. Staff inside the hotel were unwelcoming and did not show the usual friendliness or courtesy expected. Chinese restaurant was empty. Menu limited and over priced. Serving size was not terribly generous. Staff not to knowledgeable but friendly eno… more

Stopped here for dinner after visiting Mangrove Bay. Staff inside the hotel were unwelcoming and did not show the usual friendliness or courtesy expected. Chinese restaurant was empty. Menu limited and over priced. Serving size was not terribly generous. Staff not to knowledgeable but friendly enough. Hotel looks nice enough but is situated in a remote location.

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