Pavillon Regent Petite France

“A great 5-star place in Strasbourg”

I cannot speak highly enough of this hotel. It is centrally located in the old town in within walking distance of the many attractions in the area. We have a deluxe room with breakfast. The room is quite spacious with a large king size bed and a well-appointed bathroom. The service from the staff w… more

I cannot speak highly enough of this hotel. It is centrally located in the old town in within walking distance of the many attractions in the area. We have a deluxe room with breakfast. The room is quite spacious with a large king size bed and a well-appointed bathroom. The service from the staff was been of a very high standard. They even arranged dinner at restaurants outside of the hotel as theirs was booked out,

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“Great hotel and location”

Great location. Best service you can expect. Would highly recommend. Our signature suite (room 116) was fantastic with great views over the water. Sebastian was exceptionally helpful with restaurant reservations and with helping secure a car back to the train station. Overall, a great experien… more

Great location. Best service you can expect. Would highly recommend. Our signature suite (room 116) was fantastic with great views over the water. Sebastian was exceptionally helpful with restaurant reservations and with helping secure a car back to the train station. Overall, a great experience and we’d return again.

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“Busy location during Christmas Markets good and bad”

Last stop .. Christmas Market right out our window which was a concern but it was quiet before we were. The room was minimal but worked for our needs. The bathroom was small and cramped, only made for one person. The location is nice but because of the time of year our transportation was not allow… more

Last stop .. Christmas Market right out our window which was a concern but it was quiet before we were. The room was minimal but worked for our needs. The bathroom was small and cramped, only made for one person. The location is nice but because of the time of year our transportation was not allowed to drop us at the front of the hotel. Our luggage did receive a ride by the hotel bellmen.

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“Prime location, but room accuracy and front desk service fell short”

As many reviewers have noted, the location is excellent and well suited for exploring Strasbourg. That said, our overall experience did not fully meet expectations, primarily due to the check-in process and the room allocation. I had reserved a Deluxe Room described as having a canal view, which w… more

As many reviewers have noted, the location is excellent and well suited for exploring Strasbourg. That said, our overall experience did not fully meet expectations, primarily due to the check-in process and the room allocation. I had reserved a Deluxe Room described as having a canal view, which was a key factor in choosing this hotel, as it was our first visit to the city. We arrived approximately 30 minutes after the official check-in time, and the room was not ready until around 5:30 pm. While this can occur during a busy weekend, it was still disappointing, as it limited our ability to enjoy the city in daylight on our arrival day. Upon entering the room, there was technically a very small glimpse of the canal; however, it was minimal and not particularly scenic, and not what one would reasonably expect when booking a room advertised as having a canal view. To see the canal more clearly required leaning out of the window and angling far to the right, which is neither practical nor reasonable, particularly in winter. I returned to the front desk to confirm that we had been assigned the correct room category. While one staff member was reviewing the reservation and confirming that the room was classified as Deluxe with a canal view, a second staff member intervened in a forceful and highly discourteous manner. She insisted the room was correct and stated that guests who book through third-party platforms such as Expedia should not expect preferential treatment. I explained that I was not seeking preferential treatment, only the room features described at the time of booking. Her manner remained confrontational and lacked professionalism or basic customer care. The interaction was so unexpectedly rude that it left me in tears, at which point I disengaged. For the remainder of our stay, I avoided further interaction with the front desk as a result of this encounter. Additionally, no general orientation was provided at check-in regarding hotel amenities such as the spa (highly recommend an hour there, was lovely and customer service was very gracious) or restaurant. Information was only offered when we specifically asked. On a positive note, the gentlemen at the main entrance were always consistently welcoming and helpful, particularly when we arrived by taxi, and the front desk did assist with restaurant reservations when requested. For clarity regarding the photos: • Photo 1 shows the view from the room as seen normally, without opening the window, where only a minimal glimpse of the canal is visible. • Photo 2 shows the canal only when leaning out of the window and angling far to the right—an option that is neither practical nor reasonable in winter conditions. Strasbourg is a beautiful and memorable city, especially at this time of year. However, based on our experience, I would hesitate to recommend this hotel unless room features—particularly views—can be clearly and reliably guaranteed.

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