Le Royal Monceau - Raffles Paris

“Feeling good about it after all”

Raffles Royal Monceau Paris, located near Charles de Gaulle Étoile, Champs-Élysée, Monceau Park, and the charming Ternes neighbourhood, had been our Paris go-to-place for quite some time. Our previous experience on Easter 2025 had not been great due to technical malfunctions and cleanliness issues … more

Raffles Royal Monceau Paris, located near Charles de Gaulle Étoile, Champs-Élysée, Monceau Park, and the charming Ternes neighbourhood, had been our Paris go-to-place for quite some time. Our previous experience on Easter 2025 had not been great due to technical malfunctions and cleanliness issues inside our room. Mélinée from Guest Relations made sure of a complimentary night at a Suite category to make up for previous shortcomings, which we redeemed during this recent stay, alongside a booking of three additional nights. Throughout our stay, she and her colleague Léa did simply everything to enhance our experience. Pre-communication with the Concierge team had been pretty complicated though, for a simple restaurant reservation their answer took five days. The welcome was friendly, even though the door did not convince to the fullest, as it often remained unattended and we were rarely noticed when leaving or entering the hotel. The receptionist did a good job and Mélinée arrived swiftly to greet us in the most friendly manner. The room was not ready yet at the time, a situation that could have been used to offer us a seat or a drink - both did not happen. Even though the far too small reception area was very crowded when we came back for check-in, a very friendly member of the butler team was able to show us our room, a lovely Suite in breathtaking design. A very nice welcome arrangement was presented to us including an amazing birthday cake and a Moet Vintage Champagne. Even though the amazing room decoration including wooden aspects as well as the signature mirror-light bathroom arrangement, the extremely comfortable bed and the relaxing courtyard view convinced us to the fullest, the technical state of the room was not in order: The bathroom door could hardly be closed, the bath tub would not fill up within less than an hour, and the air-conditioning in the bedroom did not work properly. Furthermore, both washlets either did not work at all or only partially. The Suite was not in a state that was suitable for being handed out to guests. Due to these shortcomings, Mélinée and Léa made sure of an even more generous upgrade after our first night, and we were accommodated in one of the hotel's most prestigious Suites, where we were spoiled with amazing bouquets, daily pastries, occasional House Champagne (which could be of higher standard), and excellent fruit. In this Suite, equipped with two balconies, the technical setup was in far better shape, even though the bath tub seemed to be leaking a little. The shower and Clarins bathroom amenities were extremely pleasant. In general cleanliness was good and once more, sofas, bed and design must be applauded. Our contact with the butler team was always friendly and most of the time efficient, with some wishes not fully delivered. Unfortunately, the housekeeping did not always deliver a full service, which resulted in extra requests from our side. The breakfast was of world-class quality with the exceptional Yazid Ichemrahen pastries, excellent bakery, outstanding cheese, juicy fruit, nice orange juice, and egg dishes of perfection. The team was delightful and let us forget the less than mediocre quality of coffee. The pool area appeared crowded and not very relaxed. After all, it is the feeling that counts, and the bouquet of 18 red roses combined with a hand-written card with the most lovely lines on Valentine's Day was one of the instances that simply made us feel welcome, almost loved. And yes, we received hand-written and very personal cards on more than a daily basis. Finally, it is especially Mélinée who made us feel extremely special during our stay, she is the one person every hospitality employer should be yearning for. This does not mean that many other team members did not excell as well, she simply stood out (again). Our check-out was smooth and even a Goodbye chocolate surprise had been prepared. In the end we left with a feeling of wanting to return, thank you again for everyone involved in making our stay special! And a huge THANK YOU again to Mélinée, the Raffles Royal Monceau would not be the same without you!

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