Relais Saint Germain

“Great Hotel—Rude Employee at Breakfast!”

We loved the hotel. The location is excellent for walking. We had two separate reservations for a trip that began in Paris and then also ended in Paris. Both rooms were great, and they were huge by Paris standards. It felt like a boutique, and everyone was lively except for the woman who serves bre… more

We loved the hotel. The location is excellent for walking. We had two separate reservations for a trip that began in Paris and then also ended in Paris. Both rooms were great, and they were huge by Paris standards. It felt like a boutique, and everyone was lively except for the woman who serves breakfast. The breakfast is good, but the employee who serves breakfast is not friendly at all. She is actually terribly RUDE! Enter the breakfast area at your own risk. I had originally rated the hotel as good, but I had to downgrade the rating as I started replaying our experiences at breakfast everyday. The female employee who serves breakfast screamed at my wife who walked into the breakfast room at 7:18 because the employee was not ready yet. Screamed! I was about 30 seconds behind my wife walking down the stairs, and I heard her scream, but I could not hear what had happened. The employee was mad that my wife was standing in the doorway to the restaurant when she was not yet ready to serve, and she screamed that my wife so go sit in the lobby until she was ready. That was just one of many terrible experiences at breakfast. Anything we requested seemed like a real imposition to her. I also witnessed her screaming at another couple who had sat at a table for three rather than for two. It was a table in a cute corner that had a great window view. The couple did not know that was somehow a violation of her rules, but she blasted them. On our final morning, I skipped breakfast rather than dealing with her. My French is not great, but I did study it for years and lived in Cannes for a while many years ago. It was not a matter of not showing respect for cultural norms. We try hard to be respectful and polite. In short, the lady who serves breakfast was so terrible that it changed a wonderful hotel into one that feels overpriced. But, it is otherwise great.

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“Ok but not the best value for money”

Rooms are ok but not too clean. Location is very good. Did not try the restaurant. Helpful staff. The toilet is separated from the sink and shower which can cause inconvenience.

“Excellent location, spacious and clean room, but very poor service.”

I’ve been to Paris many times, but this was my first time staying at this hotel. Although the lady at the reception spoke in a somewhat cold or unfriendly manner, and although the bathroom shower area is a bit small and only had a handheld showerhead with no fixed mount, the room was really spaciou… more

I’ve been to Paris many times, but this was my first time staying at this hotel. Although the lady at the reception spoke in a somewhat cold or unfriendly manner, and although the bathroom shower area is a bit small and only had a handheld showerhead with no fixed mount, the room was really spacious, comfortable, and clean. The hotel’s location is also excellent. But the breakfast was disappointing. The selection was very limited, and on the first day, the bread and croissants were far from fresh—it tasted as if it was made two days ago (The bread and croissant of the second morning was better than the first day). What made the breakfast not enjoyable was their poor service. As soon as I entered the restaurant for breakfast, I smiled and nodded at the waitress to greet her. However she only glanced at me coldly and immediately turned away to continue talking to another person (who seemed to be her colleague or possibly her supervisor, as he seemed to be sternly talking her about something). After a short while, she arranged a table for us but remained completely silent throughout, showing no basic courtesy. I took a boiled egg and while peeling it, placed the eggshells on an empty plate on the table (without realizing that it was actually a saucer for coffee). She then brought me my coffee and placed it directly on the saucer full of eggshells. She should have provided me a clean one instead. When I pointed this out, she responded rudely, insisting that it was a coffee saucer and the coffee cup should be placed there, even if it had eggshells on it. So rude! I have never had such unpleasant experience!

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