Waldorf Astoria Versailles Trianon Palace

“Came for Fêtes Galantes, a bit disappointed”

Stayed one night for Fêtes Galantes. Very disappointed on how poorly our reservation was managed. The room was not ready, we stayed almost 4 hours waiting at the bar oustide while there was a heatvave because we arrived a bit early and they apparently needed an extra 2 hours at the time the room wa… more

Stayed one night for Fêtes Galantes. Very disappointed on how poorly our reservation was managed. The room was not ready, we stayed almost 4 hours waiting at the bar oustide while there was a heatvave because we arrived a bit early and they apparently needed an extra 2 hours at the time the room was supposed to be ready. We ended up being late for dressing and not be able to attend our costumed event on time. Very upsetting ! We barely had excuses / assistance which is unacceptable for a high standing Hotel. -Building is beautiful. -Room was large and nice but perhaps not as grand and perfect as you would expect a 5 stars Palace to be. -Breakfast is pretty good with plenty of choice however we noticed Champagne was not available at the buffet. One would expect to be able to get yourself a mimosa for breakfast in a place like this. -Front desk is in a weird location and too small.

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“Beautiful hotel, wonderful staff, and a great location near Versailles, but the terrace restaurant was a disappointing.”

The property itself is beautiful, and the front desk team was warm, welcoming, and helpful throughout our stay. The rooms were lovely, comfortable, and well-appointed, and we especially appreciated how close the hotel is to Versailles—it was incredibly convenient to be able to walk there. Unfortun… more

The property itself is beautiful, and the front desk team was warm, welcoming, and helpful throughout our stay. The rooms were lovely, comfortable, and well-appointed, and we especially appreciated how close the hotel is to Versailles—it was incredibly convenient to be able to walk there. Unfortunately, our experience at the terrace restaurant did not match the quality of the hotel. Our meal took over an hour and a half to arrive, and when we asked our server about the delay, the response was simply, "I don't know." Our Caesar salad arrived at the same time as our entrées, the canapés we ordered were forgotten entirely, and the steak was served well done despite being ordered differently. For a dinner that exceeded €300, we expected a much higher level of service and attention to detail. We also reached out afterward to discuss our experience but never received a response, which was disappointing. That said, I would like to recognize the sommelier from the fine dining restaurant, who was exceptionally kind, attentive, and professional. Their hospitality was a bright spot in an otherwise underwhelming dining experience. Overall, I would absolutely recommend the hotel itself for its beautiful accommodations, excellent location, and wonderful front desk staff. However, I would not recommend dining on the terrace based on our experience.

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