Sowell Hôtels Les Chevaliers

“Lovely hotel with great views to the castle”

Lovely hotel with friendly staff. The rooms are very comfortable with coffee machines and balconies. Ours had spectacular view to the river and the castle. The buffets had excellent choices. Quiet area and the hotel had a spa, although we did not have time to use it.

“Poor customer service”

We were excited to be staying at this hotel. 14 mature ladies arrived at check in on 5th May. Rooms had been booked in advance and paid for. Names had been allocated to specific rooms and these had been confirmed by reservations in advance of our visit. We arrived at the hotel and Reception appe… more

We were excited to be staying at this hotel. 14 mature ladies arrived at check in on 5th May. Rooms had been booked in advance and paid for. Names had been allocated to specific rooms and these had been confirmed by reservations in advance of our visit. We arrived at the hotel and Reception appeared to not know what was going on. I had to provide the confirmation email from the hotel to prove I had paid for nine rooms. The manager was called, he was on the phone apparently ringing reservations. He did not look at us, acknowledge us, or apologies for the inconvenience we were experiencing. We were told to go away and come back at 4pm when everything would be sorted. We returned at 4pm to find a different receptionist on duty. She didn't have a clue what was going on either and called the manager again, who proceeded to ignore us all again. There was obviously lots of conversation going on over the phone and we were all stood watching this unfold. Some rooms were made up as doubles when they should have been twins etc. Finally rooms were allocated but even then reception tried to check people into the sme room! There was no rhyme or reason as to the way the rooms had been allocated and they did not fit with the room allocation we had booked. One single lady was in a suite, whilst people sharing a twin room had been squeezed into a tiny double that had been made into a twin. In short, the hotel had failed big time. It was pointless making a fuss as it was clear some of the rooms we had booked were not available. At no point did we get a smile or an apology. Finally we could get on with our holiday. The hotel itself is very nice and set in a prime and central location. It had a lovely garden with lots of chairs and we enjoyed sitting and enjoying the sunshine. Breakfast was OK. We would end our evenings in the lounge and order drinks from the bar. There was a receptionist who was downright rude all the time. Everytime she saw us you could see we were a hinderence to her. She was too busy sat in the back room on her phone. We would stand at the bar and she would walk over and just look at us and roll her eyes. We would order a drink and she would pour it, and look at you for payment. At no point was there any conversation from her. We are not a rowdy lot. The age range was 57 - 78. She was just stoney faced and rude. She is in the wrong job and so is the manager. Apart from all of the above, we had a lovely time in Carcassonne.

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“Great location but rats on the balcony and dreadful bed”

Hotel location is amazing with picture postcard view of the castle. Unfortunately the room's balcony has covered in pigeon excrement, which could have been easily swept aside. Furthermore the balcony had rats on it which rather interrupted our evening! The room was perfectly fine, however the bed w… more

Hotel location is amazing with picture postcard view of the castle. Unfortunately the room's balcony has covered in pigeon excrement, which could have been easily swept aside. Furthermore the balcony had rats on it which rather interrupted our evening! The room was perfectly fine, however the bed was dreadful. It felt a bit like sleeping on concave chicken wire. Breakfast was a good spread as buffets go. Worth having the good coffee in the room though as the coffee at breakfast was impressively bad.

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