Hotel Kloster Hirsau

“Various visits of the restaurant”

They have a nice outside area where you can enjoy your stay. On a Saturday we wanted to order a meal and the owner told me on the phone in a very unfriendly way that they have enough guests on Sundays and we were very late for ordering. I didn't expect that kind of behaviour. We had been there some… more

They have a nice outside area where you can enjoy your stay. On a Saturday we wanted to order a meal and the owner told me on the phone in a very unfriendly way that they have enough guests on Sundays and we were very late for ordering. I didn't expect that kind of behaviour. We had been there some times before and even though it is a good service, they forgot to serve the pasta one time what is disappointing regarding the higher prices there. On that special day we ddidn't complain about this error. Therefore their rude reaction on the phone was even more upsetting.

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“Good restaurant, older rooms”

Hotel Kloster Hirsau is a small independent hotel with a great location in Hirsau/Calw. Walking distance of things to do and see for tourists. The rooms are older and in need of updating. Everything looks last renovated around 1999-2005, except for the television. While older, the room was very… more

Hotel Kloster Hirsau is a small independent hotel with a great location in Hirsau/Calw. Walking distance of things to do and see for tourists. The rooms are older and in need of updating. Everything looks last renovated around 1999-2005, except for the television. While older, the room was very clean and in good working order. Except for the television, which was not receiving the BBC or Sky. The only English news channel I could find was CNN. The bathroom had 1 towel. No soap, except liquid soap. No toiletries of any kind. I did receive a pair of slippers but no robe. The bed had 1 pillow on it. No USB outlets. No coffemaker. If I'm being honest, the room reminded me of a student dorm. It was small and plain. It didn't feel like a 4-star hotel. Getting to the room was a challenge because the hotel has automatic, sensor-activated lights. Most of the time the lights didn't turn on, which meant walking in the dark and opening and closing my door with the old-fashioned key in the dark. In 2021, a hotel should use electronic keycards. Supposedly, there is a spa with massages and even a gym, sauna and pool. However, I was never told about these amenities at check-in. I never saw them either. I only know about them because I read the hotel guide book in the room. Wireless internet worked everywhere and was fast enough for video streaming. The restaurant is the best feature of the hotel. My dinner was excellent. Service was fine. I only wanted a first course and main course but was served 4 courses plus bread. I think there was a miscommunication between my English and the waiter's German. The wine list was intimidating because it was not translated, but the dry (trocken) riesling and house champagne were both superb. Breakfast was a typical European hotel buffet. Supposedly, you could get eggs cooked to order but this was never offered to me. I didn't get coffee until I was almost finished eating. I would have liked self-serve coffee or at least coffee in the guest room. The hotel has an outdoor section for dining in warmer weather. However, most of the tables were dirty or covered with debris from trees and not cleaned. Be advised that the front desk is not staffed 24/7. Also, communicating with staff in English was a challenge beyond basic questions and dialogue. For anything complicated, you probably need to type something into Google Translate. Overall, if the hotel marketed itself as 3 stars it would be a good value. For 4 stars, it is tired and not in keeping with 4-star hotel standards.

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