Arabella Alpenhotel Am Spitzingsee, A Tribute Portfolio Hotel

“BEST MARRIOTT EXPERIENCE EVER!”

Of the many Marriott properties my fiance and I have stayed at around the world, the Arabella Alpenhotel Am Spitzingsee is the absolute best. Thanks to the wonderful, warm, and personable GM, Franz Margraf, we enjoyed the best hiking experience in our few days there. Mr. Margraf gave us all the t… more

Of the many Marriott properties my fiance and I have stayed at around the world, the Arabella Alpenhotel Am Spitzingsee is the absolute best. Thanks to the wonderful, warm, and personable GM, Franz Margraf, we enjoyed the best hiking experience in our few days there. Mr. Margraf gave us all the time in the world (like we were the only guests there) to ensure our stay was spectacular. The front desk was very hospitable as well, and the breakfast buffet was absolutely delicious. Our lovely suite had an incredible view over the lake and mountains. Thank you, Mr. Margraf (and all the amazing staff)! We cannot wait to return!

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“Beautiful location right on a lake.”

Beautiful location right on a mountain lake. Big spacious rooms with balcony and lake view. It was a rainy day, but spa experience made our stay grate. Wonderful relaxing experience. We will come again, hopefully when weather is good to take hikes and explore.

“Great for a peaceful, relaxing stay”

As a Marriott lifetime Platinum member we could not fault the hotel and the facilities. Staff in reception, restaurant, bar were superb and a great touch was an invite to the managers cocktail evening for a meet and greet. Such a nice and welcoming event, and such a nice chap too. The pool and sp… more

As a Marriott lifetime Platinum member we could not fault the hotel and the facilities. Staff in reception, restaurant, bar were superb and a great touch was an invite to the managers cocktail evening for a meet and greet. Such a nice and welcoming event, and such a nice chap too. The pool and spa area is wonderful, even if the pool was a tad too warm (will be great in the winter) but that’s certainly not a complaint, as my wife and daughter loved it. The restaurant food and service was great and an excellent wine list. The pure relaxation of the view from the balcony over the lake is just perfection. Wonderful hotel, small and quiet little village and a great place to stay for the night. There was a wedding party arriving and it is certainly a perfect location to hold a wedding.

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“On track back in the Bonvoy family but still a way to go in terms of service ....”

First and foremost: what a beautiful countryside this place sits in. We are happy that they made it "back" to Marriott Bonvoy after having left SPG years ago. Also, the refurbishing is nice - alpine character perfectly well kept and everything tastefully appointed with nice local fabrics. We were l… more

First and foremost: what a beautiful countryside this place sits in. We are happy that they made it "back" to Marriott Bonvoy after having left SPG years ago. Also, the refurbishing is nice - alpine character perfectly well kept and everything tastefully appointed with nice local fabrics. We were lucky having caught a beautiful sunny weekend so the memories are great. Hard product is good - no doubt about that. Staff is friendly and one can tell that a vast majority of team members are rather new to the hotel with some development need and potential. We liked our room - very clean, above average spacious with good stable WLAN signal, coffee maker, safety deposit box and a modern bathroom with all amentities you need for a short stay. This is what I would suggest to improve. First, parking. I was lucky to get a space - the second last one, as we arrived around 3pm. Parking outside is limited. This is one of the basics. When you run a hotel, you need parking - easily accessible. The last thing you want is your guests showing up at reception already slightly frustrated because of circling around the place trying to find a space. Probably just get addmission to the public lot accross the place. It took me ten minutes until my wife asked the receptionist and pointed me to the parking garage. Way too complicated to get your car parked. Second: F&B - both dinner and breakfast. My wife had the venizon cheek and I had the local fish. Venizon was rock hard so she sent it back. Second attempt was good though. My fish was dry and overcooked but I was so hungry I just ate it. All in all a frustrating experience. Breakfast: good quality produce and good choice but poorly managed. It can get tight to get dishes whilst they did not manage to clean our table with used dishes on it. Their staff is nice and friendly but just needs some training. There is also enough staff even when the big restaurant is full. Then, smaller things that make you question the logic behind: on your breakfast table, there is a daily info sheet with QR links on it. Those direct you to Apps that are only available in the Germany Apple App store. They have a minibar, wine and beer glasses on the room but then you can only get the Paulaner beer in room service and not the really good tasting Hacker-Paschorr beer so what happens is that you end up bringing your own drinks from the grocery store in the neighbouring village. So, all in all, a nice breathtaking nature experience and a solid hard product. Soft product needs some good attention and - first and foremost - training and we'll certainly consider retruning.

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