Frankfurt Airport Marriott Hotel

“Top Notch Service”

We'll get this worst aspect of the trip out of the way, b/c that's really the only bad thing I can say... GETTING TO THE HOTEL TO CHECK IN - LOL It was near impossible for me to find how to find parking to get in to the hotel to get checked in... I literally circled the airport for an hour and a ha… more

We'll get this worst aspect of the trip out of the way, b/c that's really the only bad thing I can say... GETTING TO THE HOTEL TO CHECK IN - LOL It was near impossible for me to find how to find parking to get in to the hotel to get checked in... I literally circled the airport for an hour and a half! The signs are very minimal and few leading you to the hotel. I finally noticed the entrance to both the Marriott and the Sheraton but couldn't figure out where to park and the gate had an arm that would not go up. Desperate to just get settled, I noticed there was drop off parking next to the bridge that went to the hotel so I parked there, walked in to the hotel and finally got checked in. The staff was GREAT! After finally getting checked in when they realized I was not following what they were telling me to do, and that I was so exasperated, they actually sent a very lovely man, one of the bell hops with me. I hate that I don't remember off the top of my head but his name was Justin, Josh, or James... I don't know. All I knew is that I thought of him as my Angel. He went outside with me and actually got in the car and directed me to how I needed to get in. Which, I had actually found about an hour in but told him the arm wouldn't open. He said I wasn't close enough to the gate; that all I had to do was pull up to the closer and it would open. And it did. Unfortunately I had to pay to get out of what was apparently the short term parking lot. But, once we finally got parked, my Angel took my bags in for me and up to my room. On the parking lot... it's not big at all - I mean it probably fits like maybe 40 - 45 cars.... and I was concerned that I would not have a spot on any given day having come to back from the work site. This was a bit puzzling to them, that I was actually planning on staying there all week and coning and going every day... they eventually decided to recommend I pay up front for the whole week and then I would just stop by at the desk every morning for my daily pass. this seemed to work just fine. I only had two close calls where I almost couldn't get in. One day there was a gentlemen manning the gate said it was full and only reserved parking allowed; I just had to give him my name though and he called the desk and then he let me in. The overall arrangement seemed to confuse those at the front desk who weren't there when I checked in, but they adjusted. I guess they are just not used to having people actually say for a whole week, coming and going every day. As for the atmosphere and rooms - it was all just so posh and classy and clean. I've never been in such a modern guest suite and I absolutely loved that the whole top floor was for Diamond Elite. There were rooms, the executive lounge, and, even a gym and sauna up there! I was very disappointed to not have been given a room on that floor b/c I retreated there every evening after the day was done. The lovely lady checking me in at the desk said she upgraded me, but it looked like the room that I booked, so, not sure how that worked. But, man, as a Diamond Elite member I would have really loved to have gotten one of the rooms on the 9th floor. Aside from that, the water pressure in the shower was great! The bathroom was quite large, and the bed was comfortable enough. I do really wish they had an HDMI we could plug a FireStick in to - it was very unnerving to come back at the end of every day and the only thing being able to watch in English was the news... Oiy... and no way I was going to do that... so, I would just go upstairs to the club. The club itself was really nice, had a great music, and made for a good refuge at the end of the day. I especially appreciated the complimentary wine and prosecco in the evening. In the states they don't do that any more, you have to pay for beer and wine. But, the highlights of the Executive Club had to be, hands down, had to be Sady Diene and Mohammed Maid. They were absolutely, the utmost consummate professionals, and they both took such VERY good care of myself and their patrons. Mohammed would even walk around filling glasses and checking in on people and Sady would hold meals for me when I didn't show during the dinner 'snack'. I just can't even sing their praises enough. And a couple of times I heard Mohammed conversing with patrons in other languages- I could swear I heard him speaking, German, Spanish and French! Despite being on the grounds at the airport, you can't really hear the planes. Although, I wouldn't mind if you could- I grew up around airports and worked at one for many years in my young adult years. And, being on airport premises, man, was it convenient!! The night before leaving, I could just drop the car off at the rentals returns, then walk back over to the hotel and just leave in the morning and walk over to the terminal to check in! WONDERFULLY convenient. For those departing or arriving at other terminals, there is also a train you can hop on from the hotel. I mean, really, I would LOVE to stay there again because it is SO convenient, but, the parking really is a concern and it seems like long term stays are not something they are accustomed to. Bravo Frankfurt Airport Marriott.

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