Hilton Frankfurt City Centre

“Loved our stay”

Originally picked this hotel for its location. Its centrally located. Walking distance to shops, restaurants, train stations and grocery stores. We loved the gym a lot. Its a commercial gym called Fitness First attached to the hotel that Hilton guests are granted access. So machines, weights, squ… more

Originally picked this hotel for its location. Its centrally located. Walking distance to shops, restaurants, train stations and grocery stores. We loved the gym a lot. Its a commercial gym called Fitness First attached to the hotel that Hilton guests are granted access. So machines, weights, squat racks and saunas are on point. There is also a park next to the hotel good for morning walks. The breakfast buffet has good options, mostly pork though for protein but there is an omelette station with very friendly chefs. I pointed that I like that they grow their own micro greens and the chef went out of his way to grab the key to the hydrophonic to add micro greens on my eggs. The executive lounge has smalls bites, charcuterie and drinks (wine, beer, juices, teas) every “happy hour” and for someone like us that eat light for dinner, this was more than enough. Some nights, they offered cocktails. I’d like to say that the lady that works there is the most pleasant of all. She was friendly and remained kind even with some high demands from other guests. I lost my scarf one night and honestly did not expect to see it again. She handed it back to me nicely folded the following day. Overall, we will definitely be staying here again.

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“Perfect find in Frankfurt”

I was very happy with my stay at the Hilton City Centre in Frankfurt. The location is very convenient, you can walk in less than 10 minutes to the main shopping area (Galeria, My Zeil); as a result I did not even buy a transit pass. I had a nice room facing the park which was very quiet and comfo… more

I was very happy with my stay at the Hilton City Centre in Frankfurt. The location is very convenient, you can walk in less than 10 minutes to the main shopping area (Galeria, My Zeil); as a result I did not even buy a transit pass. I had a nice room facing the park which was very quiet and comfortable, with a tub and a shower, and very clean. I found the staff to be very polite and helpful no matter your question. Breakfast was included in my rate, and quite worth it with an excellent buffet. And the cherry on the sundae for swimmers: you get full & direct access to the fitness club which is adjacent to the hotel. This has a proper 25 m pool which is used it seems exclusively for training, which I found to be rare in Germany (no kids jumping or old-timers "sport" swimming 50 m in 10 minutes insisting that the fast lane is reserved for them....). Perfect for your swimming workout. So this is now my go-to place to stay in Frankfurt.

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“Great hotel and staff but elevator issues”

A regular visitor to this hotel. On this occasion was fortunate enough to have an upgrade to a Junior Suite. Wonderful. Thank you This is a great hotel the staff are always most polite and helpful. Michelle on the front desk was most professional in the way she managed an issue with room rates. A … more

A regular visitor to this hotel. On this occasion was fortunate enough to have an upgrade to a Junior Suite. Wonderful. Thank you This is a great hotel the staff are always most polite and helpful. Michelle on the front desk was most professional in the way she managed an issue with room rates. A pleasure to manage a difficult situation. One night the elevator stopped between the 10th and 11th floor. The alarm and communication system in the lift. It was only after calling reception we got some attention and eventually the situation was resolved. Had a person been of nervous disposition the fact you could not communicate with anybody via the elevator communication system is less than satisfactory. In spite of this I plan to teturn

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“Overcharged by representative on phone”

This hotel was in an excellent location and offered superb customer service. My issue was I was booking a family executive connecting room on the app for 351 euro but the app would not process my payment. I was instructed to call the hotel, which I immediately did. There was a slight language ba… more

This hotel was in an excellent location and offered superb customer service. My issue was I was booking a family executive connecting room on the app for 351 euro but the app would not process my payment. I was instructed to call the hotel, which I immediately did. There was a slight language barrier I feel and told the representative the exact room and amount the app was offering. She placed me on a brief hold and came back with an amount of 500 euro. I asked why I was seeing the app amount of 351, but she was telling me a m7ch higher amount. I had a meeting to go to and told her to book and I paid. I thought once arriving to hotel they would adjust. We'll upon check in I explained the situation and was told she booked 2 operate rooms and I would need to wait until Monday to get this resolved. I also pulled up the app showing him the difference in rates. I go out of my way to book Hilton properties and definitely would like to be refunded the additional charge. I would stay at this location again but would definitely not pay more than app price.

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