Grand Hotel Heiligendamm

“heaven can wait...”

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, … more

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided. While waiting for our fabulous junior suite, we got to know the charming young lady from Indonesia who could respond in Japanese and Chinese - as well as of course perfect German and English - and served us refreshing hot tea. We had dinner twice in the Kurhaus and once in Bar Nelson. The excellent food and drink was only topped by the wonderfully friendly and competent service from start to finish. Live piano music was a perfect accompaniment as was the beautiful furnishing. On our second night we spent a quarter hour after our dinner with Ilona, who provided us with entertaining anecdotes about the property and gave us tips on what to read to learn more about this enchanting place. We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. At the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty. We were lucky enough to meet one of the directors Juan, who charmingly shared details of the challenges and the joy of working here. We've never been fans of wellness, sauna, pool, so we can only certify that the optics from outside looking in were luxurious. We expressed our appreciation upon checking out, and the young man at reception responded by making notes of our highlights and the staff members who had contributed to making our short stay so memorable, and thus we experienced at departure the same professional competence that began before we arrived. The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for, probably both. We can certainly say that we were lucky and grateful to have experienced four especially memorable and really grand days there.

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“Luxury Hotel on the Baltic Sea With Beautiful Views, Fabulous Food and Plentiful Activities for All Ages”

My stay at this luxury hotel was lovely and I would definitely return here. The breakfast buffet in the Kurhaus restaurant was the best I have ever experienced and the Michelin-starred restaurant Friedrich Franz exceeded my expectations (with a shout out to Sommelier Kevin Lorenz and Maitre'D M. S… more

My stay at this luxury hotel was lovely and I would definitely return here. The breakfast buffet in the Kurhaus restaurant was the best I have ever experienced and the Michelin-starred restaurant Friedrich Franz exceeded my expectations (with a shout out to Sommelier Kevin Lorenz and Maitre'D M. Schaefer who were lovely to keep me company during my solo dinner). Spa service was top notch and the hotel beach access was very private and quiet (and the beach bar very convenient). Only drawback during my stay was the lack of staff which precluded the spa bar/restaurant and the food truck from opening, which was a disappointment because no advance notice was given and I had planned to lunch there before my spa treatments . . . I would definitely return with extended family - there was a LOT for children to do including a lovely KinderVilla club.

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