Das Carls Hotel

“Gorgeous location and hotel !!!”

This hotel is located at the heart of Düsseldorf, the farmers market is just in front of the hotel. The shops are within walking distance. We had the pleasure of visiting during the carnaval and shared the experience of the parade and concerts right from our hotel. The location is the best that you… more

This hotel is located at the heart of Düsseldorf, the farmers market is just in front of the hotel. The shops are within walking distance. We had the pleasure of visiting during the carnaval and shared the experience of the parade and concerts right from our hotel. The location is the best that you can have in my experience. With that being said the staff is extra friendly and ready to help. The rooms and hotel are gorgeous with green and gold accents. The beds are comfortable and bathrooms are decent in size and accessible. I recommend this hotel and i will surely visit again!

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“Lovely clean and warm hotel, friendly staff”

We booked 4 double rooms in total as a family, no complaints, friendly reception and cleaners, rooms are very modern and well equipped with air con and a radiator in the bedroom. Room 302 looked over the flower market and was not noisy at all even when they were setting up. This room was the larg… more

We booked 4 double rooms in total as a family, no complaints, friendly reception and cleaners, rooms are very modern and well equipped with air con and a radiator in the bedroom. Room 302 looked over the flower market and was not noisy at all even when they were setting up. This room was the largest out of the 4 we booked with a long corridor. Bathrooms and rooms were clean, bathrooms slightly older looking than the rooms, but very clean and no mould. Couldn’t fault the hotel and perfect for Xmas markets and old town, just less than 5 mins walk to the start of the different Xmas markets. Lots of smaller markets all themed. We liked the handmade market the best, as you can watch carvings and metal work pieces being made out of the 7 markets we visited. It’s a compact city so no need to search for all the markets they were all close buy. This was my 2nd trip.

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“Very disappointing front desk experience by “Wasa””

Very Disappointing Front Desk Experience Unfortunately, my stay was significantly affected by the extremely unprofessional behavior of a female receptionist (I believe her name is Wasa. Although I asked her name, she did not want to share openly!) at the front desk. From the very first interaction… more

Very Disappointing Front Desk Experience Unfortunately, my stay was significantly affected by the extremely unprofessional behavior of a female receptionist (I believe her name is Wasa. Although I asked her name, she did not want to share openly!) at the front desk. From the very first interaction, she was rude, dismissive, and spoke in a blaming manner, as if the problems I experienced were somehow my fault as a guest. Instead of trying to help or show any level of hospitality, she made me feel uncomfortable and unwelcome. Her attitude was far from customer-oriented and completely inconsistent with what one would expect from a hotel reception staff member, especially in a country known for professionalism. A hotel stay should make guests feel at ease, not stressed or accused. This experience left a very negative impression and seriously impacted my overall opinion of the hotel. I sincerely hope the management addresses this issue, as such behavior is unacceptable in the hospitality industry.

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