Residence Inn Essen City

“Really helpful staff!”

Had a great stay in Moxy Essen from 11/06/2023 – 14/06/2023. I was travelling around the Rhine Ruhr region with my friend (and we both have Marriott Gold elite status from staying in a Marriott for university). This hotel was in a great location right next to the HBF station in Essen and was clean … more

Had a great stay in Moxy Essen from 11/06/2023 – 14/06/2023. I was travelling around the Rhine Ruhr region with my friend (and we both have Marriott Gold elite status from staying in a Marriott for university). This hotel was in a great location right next to the HBF station in Essen and was clean and modern. The bar had a good vibe and we had free drinks on arrival. We used points for this stay, and the way that the points worked out meant that we had 2 different bookings over 3 nights, but this was not an issue and we managed to get the same room for the duration of our stay (we even got a bonus welcome drink for it)! I’m probably not going to do the hotel justice here, but it was a well laid out and stylish hotel with decent sized rooms. We had a twin room to share and the staff made extra effort so that we were on the quieter side of the building. We initially checked into the hotel at approximately 2pm, but decided to spend the afternoon in Wuppertal. When we arrived back on the first night. I had a shower, and there was no shampoo. No big deal, but I ended up going down to reception to ask for some. The man couldn’t find any shampoo, but about half an hour later, some appeared, I think he probably brought I from the shop as it wasn’t in the normal bright pink Moxy bottle, but it was really nice of him to make the effort. That day, the weather hit 32 degrees and whilst we were waiting for the shampoo, we tried to work out how the air conditioning worked. Between me and my friend that I was travelling with, we couldn’t work it out, so we asked the employee. However, between the 3 of us and Google we could not work it out. Anyway, I think we were the only people in the hotel that night as this was approximately midnight local time, and I think we went in every room in the corridor. To try and find one with working air con. All of them were empty! We eventually found one that wasn’t like a sauna and packed our stuff and moved. The employee was genuinely the nicest and most helpful employee I think I have ever seen in a hotel, very apologetic, but also very sociable. It was really nice to meet him as he was so happy to help. Unfortunately I didn’t get his name, but he had a ponytail I think and said he was Turkish. I think he will know who we are when he reads this! I saw him off duty in the bar the next night and thanked him. We even got 2 free breakfasts out of this!! The breakfast was good, though probably not worth the price we were told when we booked (I think it was about 15 euros but can’t remember as I have stayed in about 5 hotels in the past week and they have all rolled into one a bit). There was a few cooked items (Bacon & Scrambled Egg) and a few cold/ cereal items, but not loads. I probably wouldn’t recommend getting breakfast as all the Moxys allow a free coffee/ juice in the morning and a pastry, which is a nice touch. Overall, we really enjoyed our time in Germany and really liked our stay at the Moxy, so we would like to say thank you for that.

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