Ibis Styles Trier

“Amazing location perfect for the Christmas Markets”

Stayed here with my Husband as part of a larger group for the Christmas Markets. Great central location, perfect for the markets. It's a budget Hotel so I expected the room to be tiny but it was surprisingly generous with an equally generous bathroom. Room was absolutely silent, very well sound … more

Stayed here with my Husband as part of a larger group for the Christmas Markets. Great central location, perfect for the markets. It's a budget Hotel so I expected the room to be tiny but it was surprisingly generous with an equally generous bathroom. Room was absolutely silent, very well sound proofed. The pillows were extremely flat but reception arranged for extra to be placed in the room which we were thankful for. Breakfast was okay, nothing amazing and not a huge choice but for a budget Hotel, it does the job. Overall, very happy with our stay.

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“Recommended”

Staff very helpful and pleasant especially the breakfast workers.Buffet was good with plenty of choice.Position was great for access to Christmas Markets,shops and to restaurants nearby.Room was comfortable and clean but wardrobe space would have been nice. Easy access to most of Triers Roman sites.

“Top location / Ok breakfast / No Service”

The location of this ibis is top. It is in the middle of the city / old town. It is easy to walk to all the attractions in the town. They have got an parking places for cars (25€ a night) in their backyard. Room was ok - but it is Ibis. It was small and very clean. There were few coat hangers … more

The location of this ibis is top. It is in the middle of the city / old town. It is easy to walk to all the attractions in the town. They have got an parking places for cars (25€ a night) in their backyard. Room was ok - but it is Ibis. It was small and very clean. There were few coat hangers in the room, when we were there. There was a place for one luggage (in a double room - 132) but no desk (meaning, if you are on the business, you have to work on the bed) We were just with the weekender bags there, so it was ok. However, I could imagine that if you are on the way with the normal sized big luggage, it could become a problem. Also there was no watter or coffee coking facilities as some hotels have got in the room. Wlan was ok.The bathroom was new and it was also very clean. However there were no toilletteries, except the simply soap for handwash and some sort of combained shampoo / body wash. You should take this in account, when you go there. Breakfast was good and it was well organzied. The both employees were friendly, polite and professional. Especial nice was that they took care of, that there were refillings for the finnished products on the offer all the time. It is Ibis and thus not compareable with the 5-star hotels. However there are some things which really annoyed me and I think those have got nothing to do with the star ratings of the hotel. We had the felxible rate for cancelations (prio 24hours). Which is most expensive rate for the room. I was really surpised at the check-in about the request that I should pay the bill immediately by the checking (however the invoice for the room was given first by the check-out and I have to request it). Last time I was requested to pay the hotel overnight stay by check- in, it was " The one and only budget hotel at Gibraltar" 25 years ago. Also they asked us, if we need the cleaning for the room. This is certainly a question, I've never been asked before. It came across that the check-in process was only about the money (The Ibis gets their money) and less about the nice experience and feeling of wellcoming. Check-out was normal ok.

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“Great location but unacceptable service”

I stayed at this location for 9 days this December. The location was absolutely perfect. Couldn’t have been better. The ambience was cold but modern. The rooms were minimalistic, but functional . It was also clean and the bed was comfortable. Now to the bad parts. The staff was extremely rude and i… more

I stayed at this location for 9 days this December. The location was absolutely perfect. Couldn’t have been better. The ambience was cold but modern. The rooms were minimalistic, but functional . It was also clean and the bed was comfortable. Now to the bad parts. The staff was extremely rude and inattentive , ( except from one Gentleman named Markus( I think ) ). The “ Front desk” area is a joke …. It looks like an office and while checking in felt like I was applying for a job. I have never in my life ( and I travel a lot ) been treaded so rudely at a Hotel in my life! Not only was the staff rude as hell, but they were unreachable via room phone. Another turn off was… no fridge in the room, no microwave and most important no Ice machine. What hotel has no Ice Machine ? (Markus was the one employee that actually gave me a cup of ice one night ). Furthermore, the parking situation …. I was literally told the parking was 24 Euro a night but they can’t guarantee me a spot because they did not have enough parking. The rude, very limited German speaking Receptionist in training told me literally do what u need to do….what? Another incident was, I went across from the hotel to get food to go and they had plastic utensils, ( weird) so I came back to the hotel and wanted to ask for a fork at the “reception” desk and that person was glued to the computer … I seeked her attention and she never even turned around and acknowledged me…. I stood there for a good 30 seconds ….this was about 6 days in to my stay and after this incident I was disgusted …. I also left a note by my door not to clean my room and they did anyway…. Last. Breakfast was ok but again minimalistic for German standards and really just ok ! As perfectly located this place is … I will never stay there again……

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