Hotel Theophano

“Nice historic yet modern hotel”

Nice historic yet modern hotel on the town square in Quedlinburg. We had a small room and the bathroom was tiny. Many stairs so not recommended for mobility impaired. Great parking but a small walk to the hotel. Fabulous German style breakfast buffet. The bed was comfortable but very squeaky ;-)

“Great room with views of the market square ”

We stayed in the top attic family room in August which had amazing views of the market square. Would love to go back at Christmas, it would be magical. There is no lift and stairs are difficult if you have mobility issues. Recommend packing light for your stay. The room was well appointed and comfo… more

We stayed in the top attic family room in August which had amazing views of the market square. Would love to go back at Christmas, it would be magical. There is no lift and stairs are difficult if you have mobility issues. Recommend packing light for your stay. The room was well appointed and comfortable beds. The photos online truly reflect the room booked. The reception lady was extremely friendly and helpful upon check in with excellent English. Refreshing to be greeted this way after a long day of driving. Upon request gluten free bread was provided with the breakfast buffet. Quedlinburg is a beautiful place and the locals are so friendly, thoroughly recommend a visit.

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“Disappointing visit”

We booked this hotel a year in advance as we know during Christmas market time is very busy and we requested a room with view of market on the 2nd floor. Where we had stayed once before and had fantastic views from every window in our room. When we finally arrived after searching for their parking … more

We booked this hotel a year in advance as we know during Christmas market time is very busy and we requested a room with view of market on the 2nd floor. Where we had stayed once before and had fantastic views from every window in our room. When we finally arrived after searching for their parking ( very difficult to find) we checked in & were told our room was not on the 2nd floor as requested but on the 3rd floor. There is no elevator and you must lug your bags up yourself a very large number of steps which was very uncomfortable for me as I had a hip replacement and also have issues with my knee. This climb was extremely difficult. Once in our room we discovered the market view was nothing like the view from our requested room and you literally had to open the window and stick your head out to take a picture praying you wouldn’t drop you phone or camera. You would think making a reservation so far in advance with a specific Room request could be honored. We returned to the front desk to find out why we were not given the room we wanted. We were told that room was not available as it had plumbing problems. However when we left the hotel and looked at the building that rooms lights were always on like someone was staying in it. The hotel has a front door entrance but guests must use the side door exiting into a side street vs. directly into market. Although a nice place this time was disappointing. If returning to Quedlinburg again likely will look for other accommodations.

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“Perhaps we were unlucky”

This hotel has a great location (so I thought while booking it). And indeed while the location is very good (which I know now all of the hotels in Quedlingburg have given you can cross town in any direction in a 15 min walk) the rest left us to desire for more. First of all parking. It is absolute… more

This hotel has a great location (so I thought while booking it). And indeed while the location is very good (which I know now all of the hotels in Quedlingburg have given you can cross town in any direction in a 15 min walk) the rest left us to desire for more. First of all parking. It is absolutely impossible to find the parking with the directions hotel provided on their website and in the confirmation e-mail. If you follow their special Weingarten 22 address, you'd end up in a narrow dead end street where the only parking is of a private residence. We had to call them to get completely different directions for a parking, some 800 m drive away. What does the address have to do with it we only found out upon exiting the parking - it is the address of the gate, which leads you to it but only accessible by foot through a giant medieval looking door. Nothing on it suggests there is a parking behind it (and even if it would, there is no chance to get through it by car). Second, what I thought was a nice google.translate glitch on the website about the parking being a 'Use at your own risk' one, suddenly all made sense once we got to it. It is basically in the middle of a half ruined building. To be honest I had some doubts about finding the car in one piece the next day. Okay, so we finally reach the hotel. I booked a comfort room for a nice view of the square. Well... its more like view on the wall of the building next to the hotel with a small glimpse of the square. I attach a photo to show exactly what I mean. Another nice surprise: we had to choose a breakfast seating time slot, and because the hotel was apparently full (or so we were told) we had to be done with our breakfast before 9 o'clock. You'd think if you get a room without a view, maybe they will at least try to be nice to you with breakfast timings? But noooo.... By the way, we did arrive at 2pm to the hotel, so either they were full with people who stay there for days (what to do in Quedlinburg for more than one day?) or else I don't know how to explain our luck. I have no complaints about the room except for the view which I expressed earlier. It was of decent size and well equipped. The breakfast however added to the general disappointment. In an otherwise empty restaurant we got the worst possible table, almost at the reception desk. Cause when you get a room without a view and have to get up at 8 am to have breakfast, why try to ease it up by at least giving you a good table, right? Now, I understand its difficult times now and they try to limit guests movement in the breakfast area, so plates with cold cuts and bread are brought to your table. But why then do you have to go get your butter yourself? Also our cold cuts/bread basket had most stuff in twos. Like two pieces of sausage/ham/etc. In that happy universe of twos, one slice of salmon and one croissant felt very lonely I bet... And then there was a fruit platter with a fine touch of mold (photo attached) that put a nice exclamaition mark to our breakfast experience. Upon check out the room and the city tax had to be paid separately. For the latter they would only accept cash. So much for the contactless payments in these difficult times... In other words, if you plan to feel welcome and have an enjoyable stay, I'd choose to stay elsewhere if I was you. In such difficult times as tourism is industry going through at the moment you'd expect something better.

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