Hotel Altora

“Great location”

This was our second visit to stay here for 4 nights. Girl on check in was very friendly. We had booked to eat in the restaurant for 2 nights and specified a table in the window, however we could only have this for one night and were in the back room for the other night which was disappointing, as w… more

This was our second visit to stay here for 4 nights. Girl on check in was very friendly. We had booked to eat in the restaurant for 2 nights and specified a table in the window, however we could only have this for one night and were in the back room for the other night which was disappointing, as we had booked many months ago and there was a free table. Menu not as good as before, no fish option. I had the chicken both nights and portions were so different to each other. Breakfast is ok but after day one the corn flakes ran out and weren’t replaced, fruit runs out quickly and there’s only one teapot that has a lid.

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“Lovely hotel with friendly staff”

Stayed for 3 nights whilst visiting the Harz Mountains. Rooms lovely and clean and warm. Bathroom good size with a lovely hot shower. If you choose not to have your room cleaned each day then you receive 2 free drinks vouchers each day. Breakfast was good but soon ran out of fresh fruit, so go down… more

Stayed for 3 nights whilst visiting the Harz Mountains. Rooms lovely and clean and warm. Bathroom good size with a lovely hot shower. If you choose not to have your room cleaned each day then you receive 2 free drinks vouchers each day. Breakfast was good but soon ran out of fresh fruit, so go down early . We are in the Restaurant for 2 nights but you need to reserve a table, if there is 4 or more of you then you sit by the window and your drinks arrive by train! Very novel and fun. Food was excellent and something for everyone. Staff are lovely would definitely stay again.

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“Random approach to seating patrons to enjoy the drinks being delivered by train. Rethink of service approach is needed.”

We stayed at a hotel just a block and a half away, but there is certainly an appeal for rail enthusiasts to stay here, as from the restaurant or front steps you can see the steam engines being watered and readied for the day's service. Just opposite at the traffic lights is a hotspot for photograph… more

We stayed at a hotel just a block and a half away, but there is certainly an appeal for rail enthusiasts to stay here, as from the restaurant or front steps you can see the steam engines being watered and readied for the day's service. Just opposite at the traffic lights is a hotspot for photographers from as early at 7:30am. We went in here to see the train that delivers drinks. We got there around 5pm. The place was empty apart from a table of 3 having food. However, we were told that all the tables on the outskirt were reserved and so we couldn't be seated there to have the pleasure of the drinks delivery by train. We were only there for 1 or 2 drinks so didn't plan on staying more than half an hour. Yet still, after we were seated on the inside, a group of 7 walked in without reservations to do exactly the same thing (just have drinks) and they were immediately ushered to an end table. No doubt a table of 7 would take far longer than a couple to have drinks, not so? As a hotelier, it is always good to go the extra mile to make guests happy - whether resident or restaurant guests. You can never tell when a walk-in client can become a return patron. This team didn't live up to expectations. When we went back 2 days later, they were not serving just after lunch but the staff member cleaning up wouldn't even acknowledge anyone walking in the door to say we're closed or give some other appropriate advice. I can't help but wonder how much potential business they are losing from this lackadaisical approach to service.

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