Jufa Hotel Hamburg Hafencity

“Wonderful relaxed time”

Great hotel and staff. Great location. U-Bahn direct at hotel. Outside eating and drinking possibilities with view over the Harbour

“Good hotel with excellent location”

Our family (two parents and two adult children) stayed in this hotel for four nights at the end of June. We had room 321 on the third floor. The room was reasonably big and more than sufficient space for 4 persons. The hotel stated that the room has air conditioning and we tried to use it during … more

Our family (two parents and two adult children) stayed in this hotel for four nights at the end of June. We had room 321 on the third floor. The room was reasonably big and more than sufficient space for 4 persons. The hotel stated that the room has air conditioning and we tried to use it during the first night (as it was rather hot on the previous day). However, even on the maximum setting the room was too hot. We tried some boost setting, but it was turning itself off after a couple of hours. We probably should have referred this problem to the hotel’s staff, but we just ended up opening the window for the remainder of our stay. The beds were comfortable. The bathroom was of a reasonable size with good water pressure. We have requested good cleaning (due to asthma and dust allergy) and it was done as requested. There is a parking garage under the hotel, but it works on the first come / first served basis (extra charge). We were able to find parking space on all of our nights and during the weekdays there was a wide selection of spaces. The hotel has excellent access to public transport as the metro stop is located just next to the entrance. (In Hamburg, a daily group public transportation ticket is an excellent value for 4-5 adults). We have not tried the restaurant in the hotel (except for breakfast, which was excellent). However, there is a large shopping center and many restaurants within 10-15 minutes walk from the hotel.

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“Check out / check in”

Globally this stay was good but not perfect for the following reason . We faced A huge queue for the checkout (40 minutes) due to a lot of guests coming already in the morning for check-in. A solution would have been to dedicate a desk for check out and the second for check-in

“Very poor”

JUFA Hotel Hamburg Hafencity – Stay from 30 November to 4 December Our experience at JUFA Hotel Hamburg Hafencity was deeply disappointing and far below the expected standards for a hotel in this category. We travelled with another couple and their daughter. Upon arrival, they were dissatisfied w… more

JUFA Hotel Hamburg Hafencity – Stay from 30 November to 4 December Our experience at JUFA Hotel Hamburg Hafencity was deeply disappointing and far below the expected standards for a hotel in this category. We travelled with another couple and their daughter. Upon arrival, they were dissatisfied with the room assigned and asked the front desk whether a room change would be possible, even at an additional cost. They were clearly informed that, although the change could not be made that evening, they would be moved to a suite the following day, paying the respective difference. This reassurance was given twice – at check-in and again the next morning. Relying on this information, they left their luggage in our room and we spent the day visiting Hamburg. When we returned in the evening, the reception team stated they had no knowledge of any arrangement and that the hotel was overbooked, making any room change impossible. The original room was maintained, yet it was not properly prepared for three guests: – the girls bed had not been made, – there were not enough towels for three people. The staff member on duty handled the situation in an unprofessional and discourteous manner, including comments such as “I only have two hands”, while addressing the issue slowly and without empathy. The front office manager never came to speak to us. A complimentary dinner was offered but declined, given the level of dissatisfaction and stress caused, particularly for the older gentleman in our group. In our own room, further service failures occurred: – the bathroom sink was frequently clogged, – the hairdryer did not work, – both issues were reported to the reception, but no action was taken, – the bathroom bin was not emptied the day before checkout, – the shower gel was not replaced (the bottle was empty), – we had to search for housekeeping, who did not understand English; a maintenance employee eventually assisted us. Overall, the hotel demonstrated poor organisation, weak communication, ineffective problem-solving and a lack of accountability for internal failings. The only positive elements were the comfort of the beds and pillows, and the immediate proximity to the metro station. Unfortunately, based on our stay, we cannot recommend this hotel.

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