Mercure Hotel Erfurt Altstadt

“Comfortable room in Erfurt.”

Centrally located hotel a few steps away from old town. The room we had (134) was large and contained a safe, a Nspresso machine and a fridge with complementary soft drinks and beer. Also had dressing gown and slippers. Bed was comfortable. Bathroom had large shower. Everything clean. Room looked o… more

Centrally located hotel a few steps away from old town. The room we had (134) was large and contained a safe, a Nspresso machine and a fridge with complementary soft drinks and beer. Also had dressing gown and slippers. Bed was comfortable. Bathroom had large shower. Everything clean. Room looked out onto garden in back and was very quiet. Reception staff approachable and helpful. Only negatives were that the room did not have air conditioning albeitvhad a fan. The price of breakfast (€21 each) seemed expensive- we didn’t have it so can’t comment on the quality. Would recommend visiting old town Erfurt and if did so again would have no hesitation in staying in this hotel.

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“Charming”

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have… more

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have been wholly refurbished in the last five years, it is looked after. The hotel is conveniently situated near to both the old town and the main, new shopping area, both being no more than five minutes walk away. It is a ten to fifteen minute walk from the railway station or (for us) a €10 taxi ride. There is paid for car parking if required. This is a deceptively large hotel, the short frontage belies the fact that it has 141 rooms. The hotel stretches back from its frontage - we felt it was long and not very wide. It is spread over four floors and possibly an attic. We were on the fourth floor for our first visit and on the first floor for the second. Entry into the hotel from the street leads to a small reception area with ottoman seating. Screened from reception is a small bar and another soft seating area. The bar had elusive opening times - but seemed not to operate before 18:00 hours. Service was good. There is a restaurant that is not the breakfast room but that was not open during our stay with no sign of opening on the horizon. All public areas were clean, tidy and well maintained, albeit with a Alpine overtone! Access to the upper floors is via dedicated lifts or stairs depending upon the location of the room, with some rooms there is quite a walk to the lift. There is a small garden and paved area with seating. We saw no specific provision for disabled access but believe that the hotel is easy enough to negotiate. There is a separate breakfast room which works very well albeit it is not large. It is at the furthest end of the hotel from reception and bypasses some of the meeting rooms. Whilst these rooms were used during our stays we experienced no difficulties. We took breakfast early and the restaurant was never full or cramped. Breakfast is generous but prettty standard continental fare. Our first room (413) was a standard room and disappointing although it was clean and well cared for. Our second room however (136) was an upgrade and provided exceptional space and comfort for a reasonable price. Had we been able to satisfactorily understand the room descriptions and attributes on the website a room such as 136 would have been our preference. It had a large and comfortable double bed, a small seating area with table, a separate desk along with the usual accessories of a safe, TV, wifi etc. We didn't try the TV but everything else worked. There is no aircon but there is very effective radiator heating. We can imagine that opening the windows for some rooms would produce a great deal of street noise, but both our rooms were towards the rear of the hotel and quiet. There was no noise from the corridor or between rooms. Both rooms had walk in showers with decent toiletries and linen. The hotel does accept groups, mainly German and not, as far as we could see, established tour companies. This leads to some crowding in the reception area and in the bar. The absence of a restaurant is of little consequence - there are plenty of eating places for all tastes nearby. All in all a very nice hotel, in a very good location, with friendly staff and well worth staying in for a couple of days to explore Erfurt.

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“Very poor cleaning.”

Cleaning or lack of it at times falls short of an acceptable standard. Room excellent but a major trek to room 340. Reception team excellent. Central location.

“Spent a month there - nice stay but a few things missing”

I spent just over a month at the hotel during the Euros. The location of the Mercure in Erfurt is brilliant, the best in the city. All the staff were outstanding and made us all feel really welcome. This is a good hotel but ideally for a shorter stay. The hotel does not provide a laundry service (o… more

I spent just over a month at the hotel during the Euros. The location of the Mercure in Erfurt is brilliant, the best in the city. All the staff were outstanding and made us all feel really welcome. This is a good hotel but ideally for a shorter stay. The hotel does not provide a laundry service (our colleagues at other hotels all had this). Unusually for a Mercure, there is no air conditioning and the rooms got incredibly stuffy (the fan heaters were a waste of time). If you get a slightly better room, you get a free minibar which we did not have but there there is a supermarket close by to get bottled water. As for the parking, it is 20 euros a day. We asked for the possiblity of a discount for the 33 days (for 12 of the days we were paying for the hotel rooms but were elsewhere in the country). Three of us from the same company were spending about £8000 on three rooms but the reception, after insisting they spoke to management, said this would not be possibile. I thought this was poor. Nearby, there are car parks for 11 euros a day so we went there instead. House keeping try to enter the room at 8am each morning which is something I have never come across anywhere in the world so you have to have the do not disturb sign up. When I asked for them to come after 10am, they did for a few days and then started coming again at 8am. Breakfast is 23 euros (standard for Mercure but in bigger cities) so we did not eat there. Ultimately, I would still return as it is such a nice place but it could definitely be better.

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