Athenaeum Intercontinental By Ihg

“The best place to stay in Athens!!!”

What a great hotel with great staff! My daughter and I had the pleasure of staying here during our week long visit to Athens. We were pleasantly greeted upon checkin. We were using some rewards nights and there were some complications that the front desk worked out for us seamlessly and with a smil… more

What a great hotel with great staff! My daughter and I had the pleasure of staying here during our week long visit to Athens. We were pleasantly greeted upon checkin. We were using some rewards nights and there were some complications that the front desk worked out for us seamlessly and with a smile. The room was very spacious and well appointed. We had double beds, and they were so comfortable. The shower was very nice. On our 3rd night my daughter started suffering from a stomach ailment. We ordered sprites from room service at 3am and got them promptly. The next day the concierge help direct us to a pharmacy to get some much needed over the counter medications. A day later and she was back to shape. We have a couple of more room service meals that were fresh and delicious. My daughter decided to have a couple of outfits laundered and despite her late notice, the housekeeping staff had mercy on her and did her kaundry in 3 hours. Great staff!!!!! Front desk, concierge and housekeeping gets an award from me. Upon checkout, we needed a few more hours to store our luggage. The bell captain took our bags to a very secure storage closet and kept them safe until our return. This was a great place to get cabs to/from. Every cab knew exactly where this property was, a true bonus. This is a great property, stay here!!!!

less

“Comfy”

It’s a beautiful hotel inside even though the outside may not show it. The room is also very clean with a comfortable bed. Very nice staff. The shower has lots of hot water and the blackout curtains do a great job keeping it dark at night. The tram is very close to the hotel (closer than the train)… more

It’s a beautiful hotel inside even though the outside may not show it. The room is also very clean with a comfortable bed. Very nice staff. The shower has lots of hot water and the blackout curtains do a great job keeping it dark at night. The tram is very close to the hotel (closer than the train) so it’s easy to get to all the good stuff in the city. The breakfast bar is delicious! We really enjoyed it!

less

“Great Base Hotel - Fantastic Views - Club Lounge Food Offerings Under par”

As a regular visitor to Europe & USA staying at Intercontinental Hotels I chose this one in Athens as my preferred base. The room I booked was extremely spacious, scrupulously clean, airy and bright. It came with a mini-safe, mini bar, large comfortable sofas, arm chairs, and mood lighting which a… more

As a regular visitor to Europe & USA staying at Intercontinental Hotels I chose this one in Athens as my preferred base. The room I booked was extremely spacious, scrupulously clean, airy and bright. It came with a mini-safe, mini bar, large comfortable sofas, arm chairs, and mood lighting which added a lovely ambience to the room. The power shower in the bathroom was fantastic, the heating and air conditioning worked really well. All in all everything was great regarding the room. The Club Lounge food offerings was the only thing that has prevented me offering a 5 star review of this establishment. I noticed the selection of hot and cold food offerings was limited compared to previous lounges, The staff working here were absolutely exceptional. If I were to empathise with my point, all previous stays in Intercontinental Club Lounges, you come to expect a certain level of attentive service and quality of food. The attentive service was as expected, but the quality and selection of food here was not as expected, the food in particular was never hot it was warm at best. This was the same everyday so it was obviously the norm. This is in no way a reflection of the staff It has merely become hotel policy to have food which is placed in the lounge to be kept on hot plates at a desired temperature. One thing this hotel stood out on was the fantastic views you get of the acropolis, this was absolutely mesmerising. The hotel has a full open terrace which is accessed via the Club Lounge, so it's advisable to book a room with club access to appreciate the views on the 10th floor. In conclusion, a lovely stay, good vibes, professional and attentive staff, I will definitely return here again in the future despite the trivial issues regarding food.

less

“Could have easily been a 5-star review....”

Could easily have been a 5-star review. The Good Not a bad word to say about any of the staff. Always friendly, polite and courteous. Very attentive and always ready to engage rather than have to be approached. Breakfast is a tranquil affair. The restaurant never got too busy and buffet has a … more

Could easily have been a 5-star review. The Good Not a bad word to say about any of the staff. Always friendly, polite and courteous. Very attentive and always ready to engage rather than have to be approached. Breakfast is a tranquil affair. The restaurant never got too busy and buffet has a good range of dishes. The rooms are very well appointed and generous size. The coffee and side tables as well as love seat and sofa make a lovely ad hoc entertaining space without cramping the room. I have stayed in smaller junior suites ! The re-decorating is very well thought out. The lighting and mood controls are superb. Set any level of ambiance you need. The refurb has included USB-A and USB-C socket points. Mightily up to date. The bed is wonderfully comfortable. The standard pillows are too soft; sinking down to nothingness. But there is a very good range from the pillow menu to suit all sleep. The Bad Drain, sewage smell in bathroom. Deffo the room and not just hotel smell as 2nd room in our booking didn’t have smell. Both times reported - in all fairness staff were brilliant, contacting services to have a look as soon as we informed. But smell still there to end. Had to follow up both times to get report on what, if anything, had been done. But we were only there 4 nights so got fed up complaining and just put up and shut up. Picked this hotel due to view from top floor bar of Acropolis. Had booked through BA holidays and hotel portion was non-refundable and not apparent on BA site bar was out of action. But still being advertised. Felt a bit let down a key selling point of the hotel was out of action and no alternate options available. We did ask as reception when looking at other rooftop bars. But I did query if anything at hotel was available to have a drink while admiring view. Only option given was day pass for Club ($130 for 2 Adults !) and not even suggestion of being able to buy a drink there. Intercontinental let themselves down here. Could have been proactive about the room smell - comped a couple of drinks to make up for smell. And for high level view - again could have offered some club incentive or make accommodation for loss of amenity. Like I say was only there for 4 nights - so it’s a balancing act allocating time to resolve issues versus enjoying Athens. But this is an Intercontinental hotel and I expect the service to be forthcoming. IHG have let themselves down as a brand by not being pro-active. Like I say this could easily have been 5-stars. Will I book with IHG again ? Probably yes but I will hold next visit to a higher standard.

less