San Rafael Hotel

“Great trip as advertised! Such a friendly, professional and helpful staff who also helped arrange all my tours...can't miss!”

As advertised! Such a friendly, professional and helpful staff who also helped arrange all my tours...can't recommend enough!

“Simply the Best”

Just around the corner from Arco de Santa Catalina, this wonderful hotel has a few large rooms centered around either the stunning main or smaller courtyards, the first with fountains, the second a water feature. We have stayed in Room 6, in February of 2025, and in Room 5 this December. Each has … more

Just around the corner from Arco de Santa Catalina, this wonderful hotel has a few large rooms centered around either the stunning main or smaller courtyards, the first with fountains, the second a water feature. We have stayed in Room 6, in February of 2025, and in Room 5 this December. Each has a sitting area with sofa and chair in front of a working fireplace, with original artwork from Asia, Central America and other locales on the walls and tables, and oriental rugs on the tiled floors. The linens are crisp and fresh daily and the beds topped with comfy duvets. There are adequate plugs for devices, but not necessarily next to the beds. The WIFI is fast and excellent. The bathrooms are fully equipped, and the showers large. Tall ceilings mean a tall shower for those of you over 6’, and there is ample hot water. Breakfast is served on linen, just outside your door under the covered patio if weather permits, or in the dining room. While there is a breakfast menu, the cheerful kitchen staff will accommodate requests to mix and match, and it’s all delicious. The coffee was wonderful. Security is monitored from the front office with someone watching the cameras focussed on the street and entryway and answer the intercom located within the entrance and in front of the gates. The front office people can arrange whatever is needed - they work with trusted drivers for both short trips in and around town and longer hauls to Lake Atitlan or Guatemala City and the staff will also make restaurant recommendations and reservations. The staff speak excellent English and comprise the most cheerful, obliging and helpful group we’ve ever, encountered in decades of travel. My husband jokes that if he could, he would pack up the hotel and take it with us everywhere,

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“Chilly experience”

We had high expectations for Antigua (which were exceeded) and of this TA no.1 hotel (which were disappointed). Yes, the location is perfect and the setting is nice. But unfortunately the hotel lacks comfort and service and cordiality. The "welcome" was brief and correct - not more. No offer to he… more

We had high expectations for Antigua (which were exceeded) and of this TA no.1 hotel (which were disappointed). Yes, the location is perfect and the setting is nice. But unfortunately the hotel lacks comfort and service and cordiality. The "welcome" was brief and correct - not more. No offer to help with the luggage (same when we checked out). Our room (a so-called suite) was next to another suite with a connecting door so we could hear everything what was going on in the next room. Despite two windows our room was dark and cold. There were no amenities, no tea- / coffee making facilities, nothing of additional comfort which might be expected for an accomodation in this price range. The bathroom was narrow with old appliances. - Overall a very uncosy experience in a wonderful city. If you really want some warmth (in every sense of the word) go elsewhere, Antigua has so much to offer !!!

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