Hampton Inn By Hilton Sandusky Central

“Great stay as long as they are fully staffed.”

I highly recommend this hotel for the majority of its services. The staff consistently strives to ensure customer satisfaction. During my first three nights, I encountered an issue with my television. After a brief investigation, it was discovered that the cable was not fully inserted, and the staf… more

I highly recommend this hotel for the majority of its services. The staff consistently strives to ensure customer satisfaction. During my first three nights, I encountered an issue with my television. After a brief investigation, it was discovered that the cable was not fully inserted, and the staff promptly rectified the problem. As a gesture of apology, they provided me with several complimentary items. The beds were surprisingly comfortable and they made sure to provide me with four extra pillows, two extra blankets as well. I had put these in a special request ahead of time when I was sent an email to register and from my experience generally the hotel once you arrive says that they did not receive any of the information that you pre-registered with, and you have to tell them everything all over again, but here they already knew which was awesome. The breakfast for the initial two days was exceptional. A dedicated employee diligently ensured that all guests had their breakfast essentials and provided cold bottles of water for convenience. Additionally, she assisted children in preparing their waffles. The hotel also offers convenience bags for those who may not have time for breakfast, containing a bagel, toppings, juice, and fruit. The staff frequently communicates with guests to inquire about their well-being and address any requests. The pool area was well-maintained, featuring a five-foot deep end. Conveniently, there was a bathroom located within the pool area. During our stay, we were given the option to select our own room. I opted for the room adjacent to the elevator on the second floor, which conveniently provided access to the ice machine. The sole complaint I had was regarding housekeeping on the final Tuesday of our stay. Housekeeping typically visits every other day, but on that particular Tuesday, despite the scheduled absence, a staff member was sent to clean the room. However, we encountered a shortage of staff and breakfast items. Upon arriving at 8 AM, we found that the breakfast station was not stocked appropriately with very minimal fruit, and there was no orange juice, oatmeal, or hard-boiled eggs available. Our plans to engage in laundry, poolside breakfast, and relaxation were disrupted when we were told that there is not a ATM on site and that we would have to go to the nearest gas station. Upon returning , I anticipated finding quarters, but they were unavailable, and the machines only accepted quarters. Consequently, I was compelled to leave once more and seek quarters at a local laundromat. The quality of the laundry and the drying time were subpar, prompting me to suggest smaller loads for a more efficient wash and quicker dry.(we did clean the lint trap before we started our laundry in the dryer). Upon checkout, I conversed with the front desk attendant, who informed me that she was the sole employee in the morning due to a coworker’s cancellation. In a gesture of goodwill, she provided us with complimentary snacks on our way to our subsequent destination. Her efforts were commendable, and I appreciate her ability to handle the situation with the available resources. I trust that management will consider these minor inconveniences when implementing improvements. We would be delighted to return and extend our stay next year.

less

“Overall good, but dated facilities”

The overall experience was good. The biggest issue is that the hotel is extremely dated. The staff is friendly, the communication via text is great, including the availability of a digital key which makes the stay super convenient. The complimentary breakfast is solid, no complaints there. I just w… more

The overall experience was good. The biggest issue is that the hotel is extremely dated. The staff is friendly, the communication via text is great, including the availability of a digital key which makes the stay super convenient. The complimentary breakfast is solid, no complaints there. I just wish they would spend some money to update the facilities. Carpets and window shades are old, ice machines were all broken, and the fitness room is tiny. Location is good, right on the highway by all the restaurants. Value is decent as well.

less

“Very Outdated!”

The location was great for the business I was here to take care of. The Hotel is very old and outdated! The furniture in the lobby is worn and the carpet is dirty. There Is a smell of dirty laundry in the rooms. The staff was nice, so that is why I am giving it an "average" rating. Clearly the pict… more

The location was great for the business I was here to take care of. The Hotel is very old and outdated! The furniture in the lobby is worn and the carpet is dirty. There Is a smell of dirty laundry in the rooms. The staff was nice, so that is why I am giving it an "average" rating. Clearly the pictures and reviews are from previous years!

less