Art Hotel Rotterdam

“Not to bad”

Everything was perfect, only the room temperature was to hot. Outside temperature low. Open window didn't help. Noise from the metro.

“Nice Hotel but bad experience!”

Very nice hotel and reasonably priced in a great location with the Maashaven Metro station directly opposite. I have visited Art hotel on business many times over the past few years as my company has an office in Hoogvilet and this is a very convenient hotel for the city centre. However today I ha… more

Very nice hotel and reasonably priced in a great location with the Maashaven Metro station directly opposite. I have visited Art hotel on business many times over the past few years as my company has an office in Hoogvilet and this is a very convenient hotel for the city centre. However today I had an experience that I was not expecting and didn't appreciate. When I came to check out the reception desk lady said there are some restaurant charges to your room of Euro 24. I said, "but I did not use the restaurant, I went out for dinner with colleagues last night and did not take breakfast this morning". She then spoke to the restaurant manager who came over and accused me directly of drinking 4 of the strong Dutch beers in the restaurant the previous evening which I never drink, I don't even know the name. I said that I did have 1 beer at the bar and showed her the receipt for Euro 7.50 for a Hertog beer that I paid at 22:19pm. She said but that's just a proforma, you have to pay the total when you leave. I said, and I did and showed her the credit card transaction for Euro 7.50 that I paid. She then said, well then I have to call the Police and said she was going away to check the CCTV evidence which I was pleased she was going to do, but she never did and just walked back to the restaurant to make this whole scenario my problem. I guess that's the pressure tactic to force me to accept a charge for something I never had. After a few minutes I told the very nice reception lady that I had to leave and needed a copy of my final invoice including the city tax for my company expense records. She went back to talk to the stupid restaurant manager and eventually returned and said, it's ok you can go. I asked for a copy of the invoice which she provided. I did say that in all my business travels over the past 45 years I have never been accused of failing to settle a charge to my account and why would I as this was a business trip and fully paid for by my company! I think she felt a bit embarrassed about the whole situation and I made the point that if they were going to allow guest to charge drinks to their room they should make them sign and add their room number as is common practice in any hotel in the US and most of Europe as well. To rely on trust that people provide a random room number that someone else is staying in is pure stupidity. Anyway, the restaurant manager was extremely rude and arrogant. If she worked for me I would fire her immediately. Watch out for this if you stay at Art Hotel! It's never happened to me before but it seems they need to change their system and stop accusing honest guests of being dis honest!

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