Doubletree By Hilton Rotterdam Centre

“This property needs work to become a Hilton standard”

I had mixed experiences here. The location was good for my needs, visiting Rotterdam as a tourist. I walked everywhere. The first room I was given was facing the harbor, beautiful. However the water kettle had a slimy scum in the bottom, the shower did not drain causing water to go all over the bat… more

I had mixed experiences here. The location was good for my needs, visiting Rotterdam as a tourist. I walked everywhere. The first room I was given was facing the harbor, beautiful. However the water kettle had a slimy scum in the bottom, the shower did not drain causing water to go all over the bathroom floor and spill out to the room, and the mattress was so worn out I sank to the floor when I sat on the edge. I went to reception and they changed me. But due to construction I had to take 2 different elevators to get to newly assigned room. There is a sign posted regarding the construction, however that does not give the excuse not to clean the buttons in the elevator. They were that way for 2 days The bathroom design was horrible. It was huge, but the toilet was crammed in the corner by the wall. The shower has the faucet on the opposite side than the shower head. The intended idea behind this is so a person can turn it on and not get sprayed immediately. Well whomever installed the door had it opening in the wrong direction. But I then realized why it was the wrong direction, it is because it wouldn't swing the way it should because the elevated drain was in the way. Basic engineering failed here! I opted for valet parking, however no one ever moved my car from the handicapped spot I parked in when I went into hotel to check in. 35€ is also a hefty price to park. The only way I would recommend this place is after all the renovations are completed. Stay was April 2025.

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“Eh…”

It’s a hotel, with rooms in a decent location. There’s nothing exceptional about it. The check-in process was fine for me, but the person checking in my colleague was not as friendly or helpful. The room was basic, which was fine. It was clean when I first entered, but housekeeping did little to n… more

It’s a hotel, with rooms in a decent location. There’s nothing exceptional about it. The check-in process was fine for me, but the person checking in my colleague was not as friendly or helpful. The room was basic, which was fine. It was clean when I first entered, but housekeeping did little to nothing when I allowed them in. The gym was not open, but I peeped in and was not impressed. The location is probably the best thing with the hotel. Would not put it as my top option. There is nothing wrong with the hotel, maybe the people need a refresh to enhance the experience.

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“Excellent location but a poor staff service”

The hotel is in a fantastic location of Rotterdam and because of being a Hilton Honors Gold guest, I got an upgrade. But the service is completely different! Most of the staff were indifferent and acting like they don't like their job and just compulsorily doing. Service at the "dō" brasserie was e… more

The hotel is in a fantastic location of Rotterdam and because of being a Hilton Honors Gold guest, I got an upgrade. But the service is completely different! Most of the staff were indifferent and acting like they don't like their job and just compulsorily doing. Service at the "dō" brasserie was extremely slow and poor, I went to bar from my table to remind them I ordered a coffee after my dinner. I stayed in corner deluxe room 1110 with a spectacular view both looking to the river and canals. Manager's very kind notice card to my name written by hand/pen welcomed me. However just after checking in, I discovered some technical issues in bathroom and couldn't warm my room up as it was still cold - reported these to the front desk. The lady, whose name starts with Ja*****, took a note and said they'd take care of it, but no one came or called me!? Hows this a Hilton brand (4+ Stars) hotel should be? It's sad and surprising.

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