Meliá Plaza

“Fantastic location, great facilities”

Fantastic location in the partly pedestrianised Plaza del Ayuntamiento, 5 minutes walk away from the train station and surrounded by shops, restaurants and bars. Very comfortable, spotless room, with good noise reduction. Nice lobby coffee bar and traditional tapas bar downstairs. Perfect for visit… more

Fantastic location in the partly pedestrianised Plaza del Ayuntamiento, 5 minutes walk away from the train station and surrounded by shops, restaurants and bars. Very comfortable, spotless room, with good noise reduction. Nice lobby coffee bar and traditional tapas bar downstairs. Perfect for visiting the historical and very pretty Valencia centre.

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“Do not travel by car”

Finding the hotel by car was quite challenging due to the one-way system, so I wouldn’t recommend arriving by car if possible. Parking is available, but at £22 per day it does feel expensive. On the positive side, the hotel is very centrally located, and the staff were friendly and welcoming thro… more

Finding the hotel by car was quite challenging due to the one-way system, so I wouldn’t recommend arriving by car if possible. Parking is available, but at £22 per day it does feel expensive. On the positive side, the hotel is very centrally located, and the staff were friendly and welcoming throughout our stay. Unfortunately, our room faced the back, so the view wasn’t the best. Overall, a convenient stay location-wise, with great staff — but a few practical drawbacks to consider.

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“Great stay unfortunately spoiled by check out experience”

I stayed at the Melia Plaza for three nights as a base for exploring the city on holiday. CHECK IN Staff at check in couldn’t have been nicer. They were really helpful, taking their time to welcome me, and offering to help me sort any plans I wished to make while in town or answer any questions I … more

I stayed at the Melia Plaza for three nights as a base for exploring the city on holiday. CHECK IN Staff at check in couldn’t have been nicer. They were really helpful, taking their time to welcome me, and offering to help me sort any plans I wished to make while in town or answer any questions I had about València. They created a really warm, welcoming impression of the hotel. ROOM I booked a Grand Premium Plaza View room for my stay. It was really large and spacious, with a large, comfortable bed, a table and chairs, and what looked like a small sofa bed, although that was quite tight in beside the bed. There was a Nespresso style coffee machine, a mini bar (chargeable) and snacks (also chargeable). The bathroom was at the other end of the room’s short corridor, with the sink in an area open to the rest of the room, and the enclosed toilet and shower off to either side. The best bit about the room was definitely the balcony overlooking the Plaza Ayuntamiento - it was the perfect spot for an early morning coffee! BREAKFAST I’d read a couple of complaints about breakfast being in a basement room without windows. While that’s true, it really didn’t bother me. I thought the hotel had done a good job of being creative with decor to make the space welcoming and comfortable. Staff at breakfast were lovely, and there was a good selection of pastries, cold meats and cheese, fruit and yogurt and hot items such as sausage, chorizo, bacon and egg. HOTEL AMBIENCE Some reviews have mentioned the hotel feels dated in places. I honestly didn’t feel this about my room - I thought it was perfect really for my needs. While reception and the lobby area looks slightly old fashioned, perhaps, I felt this actually added to the hotel’s charm, and liked it! FACILITIES There aren’t many other facilities to write about - a sign in the lift said the solarium on the 11th floor was closed, so I’m not sure if that also applied to the gym and small sauna. CHECK OUT I’d had such a great stay at the Melia, and was keen to pass this on to staff, however my experience completely unravelled at checkout. I had a train to catch, but despite leaving plenty of time to get to the station, I began to get nervous when I saw a queue of five people ahead of me at check out. We all waited twenty minutes while one member of staff served a man, another was busy typing on a computer and occasionally also dealing with the customer at the desk, while another member of staff seemed to just be staring at the line of people waiting and walking about behind the reception desk. There was no apology nor did staff seem to be making any effort to try and deal with the queue quickly - instead we just all had to wait while the three members of staff either helped the one customer or generally looked around. By the time I got to the desk, I explained I was just looking to check out and I was worried about missing a train I had to catch. I also explained I’d already paid for my room. I was maybe a bit stressed but I definitely was polite and not rude! The lady offered no apology for the wait, tapped on her keyboard and looked at me and just said “Bye!”. I just had to look at her in disbelief before leaving. After such a wonderful stay the whole experience meant my lasting impression of the hotel ended up being a negative one and I’m not sure I’d return as a result.

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