Golden Ball Club Hotel & Fitness

“Disappointed”

We have stayed for 3 nights in the hotel. When we arrived we were informed that the restaurant is open till 10 PM but when we went to eat at 7.30 PM, we were told that since we have half board included in our reservation, we could only eat till 8 PM. Since there were only a few guests in the hotel,… more

We have stayed for 3 nights in the hotel. When we arrived we were informed that the restaurant is open till 10 PM but when we went to eat at 7.30 PM, we were told that since we have half board included in our reservation, we could only eat till 8 PM. Since there were only a few guests in the hotel, we could choose from a limited menu, although it was quite good, especially the dessert. Next day there was a private event, so before 8MP we had to leave the restaurant. The last night we had to choose from the limited menu again, so I chose the same dessert, as first night, since I really liked it. Then the waitress brought me something totally different, a lot worse. When I asked her about it,she told me that the chef is not working and the person who is replacing him, cannot prepare the same. I was shocked. Why do they put it on the menu at all in this case? Also, when promoting the dinner, why not mentioning the conditions such as opening hours or menu/buffet? Apart from this, when we went to have breakfast the tablecloth was always dirty, cutlery was missing, and the personal didn't pay attention to have everything or at least half of the things always refilled (like eggs, sausages, salad, etc.) Well, with the restaurant we were not satisified at all. About the spa, we had the feeling that since we are not in high season they didn't turn on all the devices, services. Even the lights were constantly switched off by the pool. To say something positive as well, I have to mention that the staff was very helpful when we asked for help or for any information, the room was clean. The gym was well equipped and quite empty. Also the hotel is like 5 minutes away from the train station, but you cannot hear the noise of the trains and the city center is about 10 minutes walk.

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“The spa saved this review.”

I stayed here with my 6 year old daughter and the check in went smoothly, we got into our room and the air con was off but there was quite an overpowering smell of air fresher. I put the air con on and we went out, upon coming back to the room we were met with the stench of damp mixed with somethin… more

I stayed here with my 6 year old daughter and the check in went smoothly, we got into our room and the air con was off but there was quite an overpowering smell of air fresher. I put the air con on and we went out, upon coming back to the room we were met with the stench of damp mixed with something very unpleasant. The sheets felt damp as well. I went downstairs and told them the air con wasn’t working properly. They apologised profusely and said they had no more rooms available but promised to move me the following day. I accepted this and had to have no air con for the first night, then went to the reception in the morning to check I was moving today and they assured me they were getting a room ready and I could move when I got back. I got back in the afternoon and they advised me they had fixed the air con so I didn’t need to move. I went upstairs and their idea of fixing it was to stick another air freshener in the air con unit itself, I couldn’t quite believe it. The sheets were all damp again. I went back to reception and told them it wasn’t fixed and now stunk even worse of air freshener with the disgusting stench underneath it. The receptionist spoke to her manager who advised me there were no rooms available so they couldn’t do anything. I asked the receptionist to follow me to my room and told her I couldn’t use the air con so therefor the room did not have what I was paying for and I was leaving the hotel the next day and expected a refund for the 2 nights stay. Suddenly there was a room available to move me. Firstly they didn’t fix the problem and then they lied. The only reason I am giving a 3 star review is the spa is exceptional. The spa really was 20 times better than I expected. Also because once I was moved I encountered no more issues - my new room had no air freshener so they knew the air con in that room was faulty yet they still put guests in it. Breakfast was ok, the rooms were a little tired but the bathrooms were new, the rooms were very quiet and the staff were mostly very accommodating. I received no discount for all of the drama and inconvenience and for having had to sleep with no air con when it was extremely hot outside. All in all just avoid room 220 and you’ll have a lovely stay.

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