Taj Exotica Resort & Spa, Goa

“Exceptional”

Returning to the Taj Exotica for our second sojourn felt less like a hotel stay and more like a joyous homecoming to an absolute paradise. The entire experience was nothing short of extraordinary. From the moment we arrived, we were enveloped in that signature, warm hospitality. The check-in proce… more

Returning to the Taj Exotica for our second sojourn felt less like a hotel stay and more like a joyous homecoming to an absolute paradise. The entire experience was nothing short of extraordinary. From the moment we arrived, we were enveloped in that signature, warm hospitality. The check-in process was a seamless breeze, setting a tranquil tone for a flawless vacation. Every facet of the resort—from the impeccably manicured grounds and lavish amenities to the breathtaking facilities—exuded refined luxury. The culinary offerings were a magnificent symphony of flavors, presenting a staggering variety and unmatched quality of exquisite food that delighted us at every single meal. Even our departure was handled with effortless, lingering grace. I must extend a profoundly special note of gratitude to Siddharth, the Duty Manager. When a minor hiccup arose on our first evening, he addressed it with remarkable swiftness and utmost professionalism, going above and beyond to ensure the remainder of our stay was spectacularly overcompensated with care and attention. His dedication to guest satisfaction is truly commendable. Equally deserving of our highest praise is Mr. Vijay, the resident Golf instructor. His profound expertise on the greens is matched only by his deep humility and patient guidance. Thanks to his wonderful tutelage and infectious passion for the game, we are now thoroughly hooked on the golf circuit! As annual visitors to Goa's sun-kissed shores, we have had the pleasure of experiencing the region's finest premium properties, including the W, ITC Grand, Grand Hyatt, and The Lalit. Yet, after every trip, we arrive at the exact same, undeniable conclusion: there is simply no resort in all of Goa that even comes close to capturing the enchanting magic and unrivaled grandeur of the Exotica. We leave with our hearts full and our memories rich, eagerly anticipating the day we can return to this unparalleled haven. We will most certainly be back!

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“Mario,Malvialca,Narmin..amazing people”

KIDS CLUB..Malvica,Narmin..u guys are kids favorite..every time we visit taj exotica kids look forward to meet u guys..ur love &care for the kids shows in every way.. thanks a lot for the fun times.. take care ..see u soon.. MARIO.. u play the guitar so well..we have seen over the years ..all kids … more

KIDS CLUB..Malvica,Narmin..u guys are kids favorite..every time we visit taj exotica kids look forward to meet u guys..ur love &care for the kids shows in every way.. thanks a lot for the fun times.. take care ..see u soon.. MARIO.. u play the guitar so well..we have seen over the years ..all kids and adults they love ur songs.. all the very best..

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“NICE TRIP”

All good. Travel desk (Regina) and play room for child (Narzin saw my child like care taker, so my work reduced). Rooms are good. Services are good. Need some improvement in food(Buffet) which i already discussed with Manager

“Nothing exotic about it : a very UN-taj experience”

No heart in the service. Check in/out timings Beginning with checkin - 2pm is the standard checkin time. They were well informed about my 2:30 arrival. Yet got the key card only at 3pm + had to wait for 15 mins in the scorching heat for a buggy to drop me to my room (more about that later) But, W… more

No heart in the service. Check in/out timings Beginning with checkin - 2pm is the standard checkin time. They were well informed about my 2:30 arrival. Yet got the key card only at 3pm + had to wait for 15 mins in the scorching heat for a buggy to drop me to my room (more about that later) But, When I req for a 2pm late check out - then there was a lot of resistance in offering me one as 12 noon is strict check out time as 2pm is strict checkin time (I wonder where was the strictness when I waited until 3pm for the checkin). Buggy availibility issues. See the photo I have attached - there were 2 more buggies which were there but taj team was adamant that the only the 1 buggy that’s doing the rounds in the acres of large resort will pick me up & drop me to the room. Even if it means we have to melt in the humid heat waiting for one. No cold towel offering. No considerations whatsoever. The same happened in the evening post supper when I wanted to get to my room. I had a few v important guests (with dietary restrictions) for a late lunch, but the all-dining Restuarant served only buffet & no ala-carte then with a lot of resistance + letting us know multiple times that they are doing us a favour, they accommodated us in the Goan Restuarant. Which also messed up with the dietary restrictions in a couple of dishes - there was no prompt remorse or the intent to get it right. Albeit had to pay the full price for the dish. Secondly, when I gave a feedback about all of this, Joanne at the check out desk seemed very defensive about everything inspite of showing her the proof of the issue. Taj exotica staff seemed too much “in the box” when it came to making up for services. Very one-way rigidity in their systems. Very unapologetic attitude & didn’t even offer any compensation when I mentioned that the waiting in the heat gave me a severe headache and ruined my evening during the short 1n stay. Service Attitude wise a serious problem. The 4-star resort (beleza by the beach) that I came from, was far more sensitive in their services. The 3 stars are simply for the nice room & the expansive well maintained property. Am never coming back, though. The Marriott group hotels and resorts are faaaar more service sensitive and leave nothing aside to pamper you when it comes perks+goodies & make sure of an outstanding stay. Leaving with a very bitter flavour. Wonder if The Taj’ness’ days are over?

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