Royal Jardin Whistling Pines Resort

“Top Class!”

This hotel, in Mashobra, is about 25 years old, built somewhat, in colonial style, surrounded by a very well maintained garden and emerald green lawns. You climb the few steps past an array of marigold in full bloom and step into an exquisitely furnished, decorated and maintained lobby leading to t… more

This hotel, in Mashobra, is about 25 years old, built somewhat, in colonial style, surrounded by a very well maintained garden and emerald green lawns. You climb the few steps past an array of marigold in full bloom and step into an exquisitely furnished, decorated and maintained lobby leading to the reception desk. Check-in is efficient, the staff very friendly & cooperative and the room, overlooking the grounds, presented a simply delightful view ! Food was excellent as was the service in the dining hall. For the first time on this vacation we were served food that was not only tasty but mild enough not to send us rushing to pop antacids! The General Manager, Mr. Chauhan was a unique character. He would take pains to ensure every component of our stay with them was as perfect as possible. He was friendly without being intrusive and clearly managed his 'kingdom' firmly & efficiently. He had to leave on some personal work the day after we arrived and immediately thereafter, there seemed to be a perceptible drop in the efficiency of the hotel team even though we were the ONLY guests in the hotel! The quality of food dipped a bit, response time was marginally higher, availability of resources - like hot water, wifi connection - a little uncertain.....not enough to complain but there was a difference when the gentleman was not around. Would I come back here again? Let me just say it is hotels like this that spoil you and raise your expectations to a level that most others cannot even hope to meet....

less

“Good Stay but set your expectation !”

First expectation should be set.. it is not a 5 or 4 star hotel.. recently we spend 3 night in this hotel with family. Pros.. -Location is wonderful.. -The view is really good.. -Hotel looks great.. -Rooms are clean and not a major issue.. -Manager (Mr. Chahuan) behaviour is heartwarming. -The sta… more

First expectation should be set.. it is not a 5 or 4 star hotel.. recently we spend 3 night in this hotel with family. Pros.. -Location is wonderful.. -The view is really good.. -Hotel looks great.. -Rooms are clean and not a major issue.. -Manager (Mr. Chahuan) behaviour is heartwarming. -The staff was very polite and friendly. -Food is good .. Cons.. -The hotel infrastructure is old. -Cupboards are not in good shape. -Bathroom accessories are not aligned. -Shop dispensers are a waste, not working. (We have to use our own face wash, soap and shampoo.) -Hot water is not permanent (we keep calling reception for hot water issues, on the last day, it felt like you were in Dharmshala, because hot water was arranged in buckets). -No 24/7 kitchen service, if you want tea at 6:00 am, it would not be possible. Overall, it is a good hotel to stay at, but set your expectations accordingly.. and yes you have to pay all the amount at check-in in not at check out..

less