Inna Bali Beach Resort

“Nice Hotel”

Nice Hotel, staff service is excellent.Check in with family , got 2 rooms. Hotel room is clean..Breakfast is good. The only complaint that the elevator took a little long to take

“Great beach hotel”

Amazing hotel, beautifully decorated. . Loved the massive pool. Breakfast buffet was great. Lots of interesting dishes to try. I especially liked the desserts with pandan in them. The beach boardwalk was very nice but to be honest, I was expecting the beach to be nicer. I guess I am used to the one… more

Amazing hotel, beautifully decorated. . Loved the massive pool. Breakfast buffet was great. Lots of interesting dishes to try. I especially liked the desserts with pandan in them. The beach boardwalk was very nice but to be honest, I was expecting the beach to be nicer. I guess I am used to the ones in the Caribbean. I stayed around the pool more than I did the beach. About a 20 minute walk to icon mall where I bought a pair of eyeglasses. It was ready the same day! I think the place was called Dr. Specs. The customer service was excellent. Highly recommend a trip to Nusa Penida for the day.

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“Bali beach hotel sanur”

We have just enjoyed a five day stay at The Bali Beach Hotel. Everything was great. The staff are exceptional but Ode and Ulan from the Rosso restaurant went above and beyond.

“Complaint Regarding Unannounced Noise Disruption and Inadequate Remedy at Bali Beach Hotel”

On 30 July 2026, I checked into the hotel. At the front desk, I specifically requested a quiet room, explaining that I needed to go to bed early because I was scheduled to leave for a scuba‑diving trip at 5:00 a.m. on 31 July. The front desk clerk responded without any verification: “Every one of o… more

On 30 July 2026, I checked into the hotel. At the front desk, I specifically requested a quiet room, explaining that I needed to go to bed early because I was scheduled to leave for a scuba‑diving trip at 5:00 a.m. on 31 July. The front desk clerk responded without any verification: “Every one of our rooms is quiet.” However, once in the room, I discovered that a “YouTube Summit” was being held right outside the hotel. The noise level was extreme – loud music and even firework salutes could be heard clearly. Even with doors and windows shut, the disturbance remained unbearable. I immediately called the front desk from the in‑room phone to file a complaint. Around 9 p.m., a manager came to my room. Upon entering, he stated that he had asked the event organiser to lower the volume and assured me that “there would be no more noise.” In reality, loud music and chatter from the crowd were still distinctly audible inside the room. I then raised the following questions: I had made my reservation on 24 June. If the summit had already been scheduled before my booking, why was there no noise warning on the booking page? If the event was arranged after my booking, why did the hotel not notify me in advance – for example, by email – so that I could have cancelled and chosen another quiet hotel? The manager evaded these questions and instead claimed that a “notification letter” had been placed on the desk in the room, informing guests of the event and possible disturbance. This defence is utterly absurd – that letter is only visible on the day of check‑in and does not constitute prior notice. It effectively deprives the guest of the right to be informed and the right to make an alternative choice. Only after I stated my intention to escalate the complaint did the manager offer a one‑hour massage session as compensation. For a five‑star hotel, such a dismissive approach to service recovery is wholly unacceptable. the hotel’s conduct not only violates contractual obligations and consumer protection laws, but also demonstrates serious deficiencies in integrity, service quality and crisis management. A more appropriate remedy should involve substantial compensation, such as a partial room‑rate refund or reimbursement of travel‑related losses, rather than a token gesture.

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