Hotel Novotel Banjarmasin Airport

“A well-maintained and comfortable hotel with friendly, professional staff. Great atmosphere and ideal for group visits.”

The staff were very friendly and accommodating from the moment we arrived. The entire hotel area was clean, well-organized, and comfortable to visit. It has a professional yet welcoming atmosphere. Highly recommended for group visits or events.

“Cozy enough for a transit”

Nice hotel layout, very good hospitality, good foods for the breakfast, the ala carte also nice. quite confusing looking for the room. ambience is nice at night. not too crowded, staff always give their best smiles. love to stay here again when visit Banjarmasin.

“NOVOTEL BANJARMASIN AIRPORT”

Had a great stay here, room was clean, plenty of choices for the breakfast. Unexpectedly it was quiet here eventhough the location was just in front of the airport. Staff was nice especially Ahmad, who is really helpful during my stay here. Keep up the good work !

“A Call for Standards Reaffirmation at Novotel”

As a loyal guest familiar with the standards of the Accor Group, I chose Novotel with the confidence that it would deliver a seamless, comfortable, and internationally consistent hospitality experience. Regrettably, my recent stay fell notably short of these expectations, not only in terms of faci… more

As a loyal guest familiar with the standards of the Accor Group, I chose Novotel with the confidence that it would deliver a seamless, comfortable, and internationally consistent hospitality experience. Regrettably, my recent stay fell notably short of these expectations, not only in terms of facilities and services, but also in the overall maintenance and operational attentiveness that are typically synonymous with the Novotel name. The room condition suggested a lack of regular upkeep. Basic amenities were sparse, water in the bathroom was visibly discolored, and the linens — including bedsheets and blankets — appeared dull and overused. These small yet significant details undermined the sense of comfort and hygiene. Additionally, the bathroom sink was clogged, and only one waste bin was provided, located in the bathroom. No bottled water was offered in-room, requiring guests to access a shared dispenser in a communal area — a setup that raises concerns over both convenience and hygiene. Public areas, including the corridor leading to the rooms, reflected a similar pattern. The floors were unclean, with chipped surfaces and debris that posed safety risks. Compounding this, room service trays from the previous evening remained outside well into the next morning — a sign of limited housekeeping oversight. Towels provided were limited to basic bath towels, and they too showed signs of wear, with no supplementary hand towels or bathmats available. Breakfast service, which is often a hallmark of the guest experience, unfortunately lacked the diversity and quality typically associated with Novotel. The offering was limited to a few local dishes, without the inclusion of international or lighter options. During this time, it also became apparent that the property may be facing a shortage of staff. Delays in food replenishment, uncleared tables, and slow response to guest needs pointed to broader operational gaps. The condition of the hotel’s interior and exterior further reflected deferred maintenance. Both areas presented a dated and under-cared-for appearance, which inevitably impacts the overall guest perception and brand value. It is important to note that the hotel’s strategic location — in close proximity to the airport — remains a key advantage, particularly for transit passengers. However, this strength alone does not compensate for the service and facility shortcomings experienced. Given the premium positioning of Novotel within the Accor portfolio, it is only fair to expect a guest experience that aligns with the brand’s promise. I sincerely hope this feedback is received in the constructive spirit intended, and that it prompts a timely review and revitalization of operational standards at this property. Restoring the consistency and reliability that guests around the world associate with Novotel will not only uphold the brand’s reputation but also reaffirm guest trust and loyalty.

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