Fairmont Jakarta

“Excellent customer service”

This is my second time I stayed at the Fairmont hotel. The service is excellent. Mr.Dicky has performed an excellent costumer service and very helpful. That make me go back for the second time. I will go back again to stay in the future

“All good very good”

Food are all delicious, and we met the server name Khadafi who is really gave the best services during our breakfasting time!

“A Thoughtful Birthday Celebration with Notable Highs and Lows”

We recently visited Fairmont Jakarta for a special family staycation to celebrate my wife’s birthday during the busy post-Lebaran period. It was a stay filled with high points and some learning opportunities for the hotel’s coordination team. Upon arrival, we were kindly informed that the property… more

We recently visited Fairmont Jakarta for a special family staycation to celebrate my wife’s birthday during the busy post-Lebaran period. It was a stay filled with high points and some learning opportunities for the hotel’s coordination team. Upon arrival, we were kindly informed that the property was at near-full occupancy. While a twin-bed upgrade was available, the front office team noted that our current room had already been prepared with birthday decorations. In the spirit of the celebration, I opted to stay in the original room. However, there seemed to be a slight misunderstanding of our priorities; while the cake and mirror message were lovely, the kids' play tent we had pre-confirmed was unfortunately missing. Had there been more transparency that the full setup (specifically the tent) wasn't ready, we likely would have prioritized the upgraded room for the family. The "hard product" of the Fairmont remains a highlight. Even the entry-level rooms are notably spacious and well-appointed, featuring a relaxing deep-soaking tub and a pleasant partial view of the Senayan Stadium. Our breakfast experience at Spectrum reflected the high holiday demand. There was a brief 5-minute queue, and once seated, the buffet struggled to keep pace with the crowd. Premium items like salmon, sushi, and pastries were often depleted, making it difficult to fully enjoy the usually excellent spread. While my children were happy, my wife found the selection a bit limited due to the slow refills. The stay was warmly concluded with a generous 2 PM late checkout. I would like to extend a special thank you to Ms. Sherryra for her incredibly thoughtful parting gift—a framed caricature portrait of my wife. It was a truly unique and personalized gesture that we will cherish. While there is some room for more seamless coordination during peak periods, the staff’s genuine hospitality was evident. We look forward to a more consistent experience on our next visit.

less

“Small touches make the biggest difference.”

The Front Office team unfortunately took away what could have been a much better experience for us. My fiancée and I were visiting Indonesia for two weeks and stayed at several five-star hotels across Bali and Jakarta. Prior to arrival, he had informed the hotel that we were celebrating our annive… more

The Front Office team unfortunately took away what could have been a much better experience for us. My fiancée and I were visiting Indonesia for two weeks and stayed at several five-star hotels across Bali and Jakarta. Prior to arrival, he had informed the hotel that we were celebrating our anniversary. However, during check-in, the Front Office agent asked, “What brings you here?” When we mentioned our anniversary, she seemed surprised, which made us wonder whether the pre-arrival notes had been reviewed. The agent then asked what time would be best to deliver an anniversary cake to our room, and we replied that any time would be fine. Upon entering the room, we noticed there were no welcome amenities at all. While I understand this is primarily a business hotel, it still felt disappointing given the the brand and the high rates. Additionally, breakfast was only included for one guest, with the second guest required to pay extra, and only one bathrobe was prepared in the room despite the anniversary note on the reservation (means couple are staying). We stayed for two nights, but the promised cake never arrived. It was a small gesture, but missing it entirely made us feel that the anniversary recognition was not followed through, and the Front Office team missed an opportunity to make our stay more memorable. That said, I would like to recognize the teams that stood out. The breakfast team at Spectrum provided excellent service, the culinary team delivered a spectacular buffet experience, and the Housekeeping team did a wonderful job maintaining our room. Small touches often make the biggest difference.

less