Mercure Jakarta Gatot Subroto

“Exceptional Stay in Jakarta – Comfort, Value & Outstanding Service”

I recently stayed at the Mercure Jakarta Gatot Subroto for 6 nights and had an absolutely fantastic experience from start to finish. I booked an Executive Suite and it exceeded my expectations in every way. The room was a great size—very spacious, well laid out, and spotlessly clean throughout my s… more

I recently stayed at the Mercure Jakarta Gatot Subroto for 6 nights and had an absolutely fantastic experience from start to finish. I booked an Executive Suite and it exceeded my expectations in every way. The room was a great size—very spacious, well laid out, and spotlessly clean throughout my stay. The bathroom was equally impressive, modern and well-maintained, making it a very comfortable place to unwind after a long day. The suite was also very reasonably priced for the level of comfort and quality, which made the stay even better value. The buffet breakfast was another highlight. There was a wide and varied selection each morning, catering to different tastes, and everything I tried was fresh and delicious. It definitely set a great tone for the day. The hotel facilities were also solid. The gym was well-equipped for a good workout, and the pool area was a nice spot to relax. Both were well-maintained and easy to access. Getting around was very easy as well. I used Grab for transport everywhere—cars would conveniently pick me up directly from the lobby, and if I took a scooter, it was just as easy to hop on right in front of the building. What really made the stay stand out, though, was the service. The team was consistently friendly, professional, and incredibly helpful—nothing ever felt like too much trouble. Their warm hospitality made a big difference. Overall, I really enjoyed my stay and would not hesitate to return. Highly recommended for anyone visiting Jakarta looking for comfort, value, and excellent service.

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“Nice hotel and Great Stay”

I'm a frequent traveller to Jakarta. This is the first time I have stayed here between 20 to 24 April. I am very impressed with the services rendered from the team, especially Zika and Angga. Both are very professional with the check in and check out process. I am so glad to get the room at 29th fl… more

I'm a frequent traveller to Jakarta. This is the first time I have stayed here between 20 to 24 April. I am very impressed with the services rendered from the team, especially Zika and Angga. Both are very professional with the check in and check out process. I am so glad to get the room at 29th floor as I've always preferred high floor. And also glad to know the the whole team at White Rock Terrace, Nur, Sirus, Rio, Lana etc... Nur and Sirus have a great memory and always greeted me when I was there everyday. All of them are so friendly, cheerful, courteous and warm. I've tried the new cocktail 'Pink Me Up' which is nice, and I love 'Negroni' which is my all-time favourite. It is perfectly done. I'm also surprised that the Chicken Yakitori is so delicious, well-grilled. I've also tried the burger, sushi and ramen. Last but not least, they server great coffee. Thumbs up for the excellent services! I will be back. See you again soon :)

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“Nice Stay with Potential, but Service Consistency Needs Serious Attention”

Reception Wani at reception was warm and friendly — thank you for that. Unfortunately, the check-in felt rushed and lacked essential information. Details about the pool, gym, and Wi-Fi access were not explained. In most Mercure hotels, this is standard SOP. Only breakfast and floor preference were… more

Reception Wani at reception was warm and friendly — thank you for that. Unfortunately, the check-in felt rushed and lacked essential information. Details about the pool, gym, and Wi-Fi access were not explained. In most Mercure hotels, this is standard SOP. Only breakfast and floor preference were mentioned. A clearer and more complete briefing would be greatly to improve the arrival experience. Restaurant Resti (waitress) was kind and sincere — she just needs more confidence when explaining menu items. She has good potential. The grilled ribs were enjoyable. However, the Ketoprak Harum Wangi was far below expectations for a featured local dish. Serving peanut sauce in a teapot may look aesthetic, but functionally it fails. The sauce portion was insufficient compared to the large serving. The vermicelli was watery and poorly drained, and the peanut sauce texture was coarse and not well blended. It honestly did not reflect authentic ketoprak. If this is meant to represent Indonesian cuisine, more research and care are needed. International guests deserve a better introduction to local food. Welcome drink information was inconsistent. Initially, I was told any drink was allowed. Later, another waiter stated only juice was included. This inconsistency — combined with a rather unfriendly tone — It shows a need for better staff alignment and training. Room The room was very spacious, clean in design, and comfortable. The view was also excellent. There was only one major issue: the hot water did not work properly. I had to run the hot water for 8–10 minutes, even with the handle turned fully to hot, and it still never became truly hot — only slightly warm. I called a technician, but he did not appear experienced or proactive. He simply said I needed to wait longer, which I found quite amusing. Imagine returning to the hotel late at night and having to wait 10 minutes just for warm water — and even then, it was not hot. Unfortunately, the issue was never resolved, and I had no choice but to accept the bathroom water system as it was. Additional Note The hotel also does not provide holding or receiving service for outside food deliveries (which I understand is part of their policy). However, this makes it even more important to maintain strong food quality in the hotel restaurant. For guests ordering food from outside, it would be best to arrange direct meet-ups with the courier. Clear communication of this policy to guests would also be helpful to avoid confusion.

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