Raffles Jakarta

“Outstanding 3-Night Stay – The Perfect Birthday Getaway!”

Had a fantastic stay at Raffles. The rooms are incredibly big and spotless, and the staff went out of their way to make my birthday special by bringing out a cake and singing for me. The direct connection to the mall is super convenient. Breakfast tasted delicious, though I would love to see a bit … more

Had a fantastic stay at Raffles. The rooms are incredibly big and spotless, and the staff went out of their way to make my birthday special by bringing out a cake and singing for me. The direct connection to the mall is super convenient. Breakfast tasted delicious, though I would love to see a bit more variety in the future. Highly recommend!

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“Great hotel”

I gave a 5 star review because compared to most hotels, Raffles Jakarta is standout. I’m Accor Diamond and am now on a mission to stay at every Raffles property. Compared to others I’ve stayed at, this isn’t as good as other Raffles. It’s little tiny details that only I notice having stayed at ot… more

I gave a 5 star review because compared to most hotels, Raffles Jakarta is standout. I’m Accor Diamond and am now on a mission to stay at every Raffles property. Compared to others I’ve stayed at, this isn’t as good as other Raffles. It’s little tiny details that only I notice having stayed at other Raffles, but TBH they are minor and I’m being picky. The staff are absolutely fantastic. I cannot praise them highly enough. I want to especially mention Hari the Massage guy. Ask him by name he is amazing. I love the gym, spa and pool area This is definitely a 5 star property and I recommend it for sure

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“Raffles Jakarta – Stay 12–13 June”

I have stayed at Raffles Jakarta regularly over the years and, until recently, considered it one of the very best hotels in Jakarta. Unfortunately, my most recent stays have left me feeling that the hotel has lost some of the qualities that once set it apart. It appears there may have been a chang… more

I have stayed at Raffles Jakarta regularly over the years and, until recently, considered it one of the very best hotels in Jakarta. Unfortunately, my most recent stays have left me feeling that the hotel has lost some of the qualities that once set it apart. It appears there may have been a change in management, as many of the little touches and extras that made Raffles exceptional seem to have been removed. The evening cocktail service has been reduced from three hours to two, and the food offerings, which were once outstanding, are now comparable to those found in a standard executive lounge. The breakfast experience has also become quite ordinary compared to what was previously offered. As a loyal Accor Diamond member who has stayed at the hotel regularly over many years, I have also noticed a decline in the level of guest recognition. While I fully understand that room upgrades are subject to availability and are never guaranteed, I have not received an upgrade since the apparent management changes. On its own this would not concern me, but when viewed alongside the other reductions in service and amenities, it contributes to the feeling that the hotel is no longer delivering the premium experience that once distinguished it from its competitors. On a personal note, the staff continue to be wonderful. I suspect they are often the ones dealing with guest feedback regarding these changes, and they deserve recognition rather than criticism. In particular, I would like to acknowledge Daniel in the downstairs restaurant. Daniel has a warm and professional demeanour and consistently goes out of his way to make both my partner and me feel welcome and comfortable. He is a credit to the hotel and the Raffles brand. I sincerely hope that some of the features and standards that once made Raffles a step above the competition are reinstated. If that happens, I would gladly return. Until then, I am likely to consider alternative hotels when visiting Jakarta. Rating: 3/5

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