Grands I Hotel

“Nice, clean and convenient location in Batam”

We were upgraded on our recent trip to Batam. i Hotel has two locations.. at Nagoya Hill (where we stayed) and Baloi. The Nagoya property is conveniently located just next to Nagoya Hill Shopping Centre. There's a side gate, which is locked and accessible by room key card, to and from the Shopping… more

We were upgraded on our recent trip to Batam. i Hotel has two locations.. at Nagoya Hill (where we stayed) and Baloi. The Nagoya property is conveniently located just next to Nagoya Hill Shopping Centre. There's a side gate, which is locked and accessible by room key card, to and from the Shopping Centre. This makes it very accessible and provide extra security other than walking along the street. Access to the hotel via vehicle will be inspected at the main gate before the security personnel opens the gate. Hotel is clean and staff are courteous. Since we were there for only 2-nights we didn't need room cleaning. In the early afternoon of the second day I received a message that my room has the No Disturb light on and just wanted to confirmed if we need room makeup. Such thoughtful service! The breakfast buffet carries a wide spread. I would suggest taking up on their breakfast before heading out for the day. They have 2 coffee machines that makes about 15 different beverages. Just a caution that they lean towards to sweeter side. At the buffet there's also an egg counter that will make your eggs be it omelette, over easy or soft boiled. Going for meals and shopping malls are convenient. Besides Nagoya Hill which you can easily walk to, other malls like the the Grand Batam Mall and food courts like A2 and Nagoya Food Court are easily accessible by Grab. Cost is around IDR21,600.00. From Batam Ferry Terminal to the hotel cost about IDR37,000.00.

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“Good and Clean Quiet Surrounding Hotel Within walking distance good location to Shopping Mall and Supermarket n eateries”

Clean n Spacious Quiet Surrounding Near shopping mall n supermarket n variety of eateries nearby Within walking distance also good for exercise n morning walks Have free breakfast Wide variety of delicious foods to choose Reasonable rates n cheap

“Poor Hotel front desk service”

I’ve been a loyal guest for years, yet during my 4-day stay with my family, the front desk made me feel like a complete stranger. When I raised a simple housekeeping issue, the agent immediately deflected, blaming the housekeeping instead of offering a solution. There is clearly zero ERM system in… more

I’ve been a loyal guest for years, yet during my 4-day stay with my family, the front desk made me feel like a complete stranger. When I raised a simple housekeeping issue, the agent immediately deflected, blaming the housekeeping instead of offering a solution. There is clearly zero ERM system in place, no welcome back, no acknowledgment of my stay history, and no interest in my preferences. To top it off, the breakfast front desk staff refused a minor substitution for my child to sit in and dismissively told me to 'pay extra.' Four days of being passed around like a hot potato with zero accountability.

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“Nice stay but could have been better”

Nice holiday stay but the bathroom facilities aren’t good The water from the shower spills onto the dry area and the place is flooded This is very dangerous as the wet floor can make the guests slip and fall What if the fall is so bad that the guests suffer bone breakage ? We frequent this hote… more

Nice holiday stay but the bathroom facilities aren’t good The water from the shower spills onto the dry area and the place is flooded This is very dangerous as the wet floor can make the guests slip and fall What if the fall is so bad that the guests suffer bone breakage ? We frequent this hotel when we go to Batam. Our favourite accommodation But if this carries on we may have to look for a safer hotel

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