Cambridge Hotel Medan

“Staff were helpful and friendly. My family felt at home.”

We stayed this hotel with our big family. I booked 5 rooms for us. No hand towel in thebathroom , I have asked. The staff apology for their mistake not to put hand towel. only one glass in bathroom. I hope the superviser checked the room before the guest come. The breakfast menu it seems the sa… more

We stayed this hotel with our big family. I booked 5 rooms for us. No hand towel in thebathroom , I have asked. The staff apology for their mistake not to put hand towel. only one glass in bathroom. I hope the superviser checked the room before the guest come. The breakfast menu it seems the same everyday. Coffe Machine was very very slow, I think need replacement. Please change your smoking room. It's not very nice to smell cigarete when you walk to restaurant because we have to pass the smoking area. Not good for children and adult too or non - smoking.

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“3/4* at best”

We were excited when we booked this place noted as 5*. However in reality it is comparable to a 3/4* hotel in Europe at best. The staff arent well trained / seem disorganised. For example, when our room was cleaned there was no replacement toilet roll (which was finished). We dined at the Edge … more

We were excited when we booked this place noted as 5*. However in reality it is comparable to a 3/4* hotel in Europe at best. The staff arent well trained / seem disorganised. For example, when our room was cleaned there was no replacement toilet roll (which was finished). We dined at the Edge restaurant and waited 35 minutes after being seated to place our food order despite there only being one other couple in the restaurant. The setting is nice but the food was average / overpriced. One of us ordered a burger which was served with an american style processed cheese slice - very disappointing standard of food. At breakfast time the service is fairly chaotic - there is no way of getting a coffee without waiting for it to be served to you, which is slow. We also dined at the cafe restaurant - some of our ordered food never arrived (and we had to ask for it to be taken off the bill as they didnt even notice). No one checked we were happy with our food and we had to go and find staff to ask for the bill / to pay. We also used the gym and pool - the photos are much better than the reality with the gym being dated and lacking basic equipment - for example there are no exercise mats. The poolside area would really benefit from more than 2 chairs. The room itself was nice enough, but again the peeling wallpaper and patch repairs to the walls that havent been properly carried out really dont feel 5*. We are usually very accommodating and easy guests but this place really pushed us to limit given the price and customer experience!

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“Good location ”

Stayed here for 4 nights on work and it was a pleasant stay. Noise wise is quite low even though it's on the main street. The room was large and looked out onto the swimming pool. Cleaned and well maintained. Mini bar, electric kettle and strong WiFi..the bathroom did not have hand or face towels w… more

Stayed here for 4 nights on work and it was a pleasant stay. Noise wise is quite low even though it's on the main street. The room was large and looked out onto the swimming pool. Cleaned and well maintained. Mini bar, electric kettle and strong WiFi..the bathroom did not have hand or face towels which would have been better rather than using the large bath towels. Breakfast was a large spread mostly local but did have some options of non-local items. The location is great wit the connection to the mall which had restaurant and a super market. Close to little India and sun mall providing more eating options. The downside was the gym .old or non-functional equipment which either needs to be replaced or repaired. They have an odd timing for the gym - 7am to 7pm which the reception was not wanting to be flexible with. Else, it's ok

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