Six Senses Shaharut

“Beautiful Hotel...Staff lacks training and professionalism”

We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if the… more

We were looking forward to our first stay at a Six Senses, the facilities certainly met our expectations! The staff however, was poorly trained, lacked professionalism and care. A few of the staff seemed to care, and overall would say they were willing, but woefully undertrained. It was as if they just hired people and put them out there. Many were young, on their phones and when questioned, did not really understand the menu or services.

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“Stunning setting but service ia lacking”

The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card… more

The resort is very beautiful and secluded, and it provides a real sense of peace and quiet. The spa facilities are of a very high standard, and the instructors are excellent. Unfortunately, the experience is let down by the small details. For example, I ordered a cheese platter with a greeting card as a surprise for my partner, but when we arrived, it was not in the room. Even after I called the reception to report the issue, it took them a long time to get back to me and acknowledge that the mistake was theirs, and even then they said it would take quite a while for it to be delivered. Only after I became upset did they offer compensation. There was a similar incident at the restaurant. After waiting about fifteen minutes without anyone approaching my wife and me, we went to the staff ourselves. When I asked why no one had come to us earlier, the only response was that the place was very busy and there was nothing they could do, instead of offering an apology. Compensation was later offered during the meal. There was another incident in which friends ordered room service for my wife and me and asked to include a greeting. When the food arrived, we were told it was from the hotel, and there was no card included. Only after we returned home and our friends asked about it did we realize that the order was actually from them. Considering the price one pays for a place like this, I would expect a much higher level of service. It is a shame that issues like these detract from what could otherwise be an excellent experience.

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“Great potential. Bad execution.”

An architecture gem nestled in the desert. The design and facilities are beautiful. Seven senses. All the rest… is a different story. Very amateur service. Super expensive food which was ok at its best. Very limited options and nothing special. Especially for its price. No free activities. Noth… more

An architecture gem nestled in the desert. The design and facilities are beautiful. Seven senses. All the rest… is a different story. Very amateur service. Super expensive food which was ok at its best. Very limited options and nothing special. Especially for its price. No free activities. Nothing is complimentary. No management visible throughout our stay. No personalized service. Feels like it’s an holiday inn express service in a six senses facility. Over charged me at checkout, which I spotted a few days after leaving. Tips were added to my bills without my consent. Overall a big miss. I hope they will get thier act together soon as this place has a huge potential. No it’s not worth the money. At all.

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