Hotellerie De Mascognaz

“Idyllic romantic winter getaway”

What a lovely holiday we had at the Hotellerie De Mascognaz. We were there or a January weekend with friends and had the most wonderful time in this snowy paradise. Rooms: lovely rustic wood rooms with character and charm - each room was cozy and warm and had unique features - our room had a cus… more

What a lovely holiday we had at the Hotellerie De Mascognaz. We were there or a January weekend with friends and had the most wonderful time in this snowy paradise. Rooms: lovely rustic wood rooms with character and charm - each room was cozy and warm and had unique features - our room had a cushioned filled reading nook. Our friends room had stone stairs leading to a loft area. decorated tastefully with lots of textures and earthy colours - it was so inviting and comfortable. bathrooms were open for our room and tall hubby had a bit of a challenge in the shower under the roof slope hence baths were in order. bathroom had expected amenities (toothbrush, shower caps, bathrobes, slippers, etc). Food: excellent food at the restaurant - we had some traditional pasta dishes and cheese dishes for lunches and enjoyed the richness and flavours. our dinner table was an old stone milling wheel! We sat on the winter balcony and enjoyed the views overlooking their little valley. Service: pick up from the car park was via a snowmobile, one for our luggage and one for 6x guests - 20 min ride up the mountain which was a fun experience, service was excellent from reception to checkout, nothing left wanting, lovely wait staff and bartenders, and lovely room staff helpful and brought you extra towels or anything else you needed. Spa is nicely done with a warm pool and jacuzzi and a sauna room. Not huge but more than sufficient for the hotel size. They also have robes and slippers there too so no need to lug from your room. Hard to believe its classified as 4* as this was a really lovely hotel and staff. The rooms are in different buildings hence you have to walk outside to get to the spa or dinner - bring grippy boots. Once you get your head around that, its really a good experience too see the area. on a beautiful day, you will also hikers and their dogs also walk through the hotel ‘village’ too.

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“This is a place to go.”

it is a cosy widespead hotel in the locality of Mascognaz. The place is beautiful and really characteristic, The staff is very nice and attentive and the food was really good (we had two dinners there). A special thank to Nerinka, the guide who is organizing the sport activities. We attended a "ci… more

it is a cosy widespead hotel in the locality of Mascognaz. The place is beautiful and really characteristic, The staff is very nice and attentive and the food was really good (we had two dinners there). A special thank to Nerinka, the guide who is organizing the sport activities. We attended a "ciaspolata (snowshoeing)" on Saturday morning. We were a small heterogenous group with different abilities (as you can see from the pictures!) and she took care of all of us, so that every one could have fun and feel comfortable. She also give us a lot of information about the history and the nature: the time really flew by! Only remark (but not a big deal) : the SPA could be better.

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“Beautiful hotel with amazing views”

Mascognaz was brilliant, Chiara and Stephanie were an absolute credit to the hotel, really going above and beyond, with a smile. The daily menu was excellent, and we really enjoyed our time at the hotel. Spectacular views and comfortable, clean accomodation. I am leaving 4 stars, as I just felt som… more

Mascognaz was brilliant, Chiara and Stephanie were an absolute credit to the hotel, really going above and beyond, with a smile. The daily menu was excellent, and we really enjoyed our time at the hotel. Spectacular views and comfortable, clean accomodation. I am leaving 4 stars, as I just felt some of the little things let the hotel down: (i) our sky TV didn't work, so Christmas day watching Christmas TV in English didn't happen, (ii) there were a few hiccups with the transfers, but these things happen, (iii) no fresh food for breakfast, there was a fruit bowl but it would have been nice to have some prepared fresh food with the meats/cheeses... (iv) no real attempt to feel Christmassy in the restaurants with the same "shopping" music played on cycle, (v) also kids in the spa area, running around, leaving sauna doors open, the jacuzzi was cold and one of the massage jets in the pool didn't work... As say, all minor things, but for me just took the edge off the 5 stars...We did enjoy our stay and we would strongly recommend a visit.

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“Will not return”

3.5 stars is right for this resto. I feel sad for some of their staff. There're some great ones in the dining server like Ana and the 2 ladies that came to my room to bring cups and teaspoon + electric kettle and a coffee machine as nothing were in the room (which we've to asked). Not even a rubbis… more

3.5 stars is right for this resto. I feel sad for some of their staff. There're some great ones in the dining server like Ana and the 2 ladies that came to my room to bring cups and teaspoon + electric kettle and a coffee machine as nothing were in the room (which we've to asked). Not even a rubbish bin in the room. The hair conditioner pump also didn't work. Room is very dark and there is a table but no chair so is impossible to work on the table. Anyway, what frustrates us is the fact they know we can't go elsewhere so no one is willing to be flexible especially the chef. We were hoping can they please serve the dinner slightly earlier? No not possible, so we say ok we'll look at the menu and ensure we tell the server exactly what we want once seated at 7:30pm. We're the only 2 tables around and end up our 2nd course can only appear at 9pm. I missed the 2nd course as this is just too much since we've a long hike the next morning. Our lunch pack was meant to be picked up at 7:45am as promised but of course didn't turn up at reception and when we told reception we need to leave at 8am and it has to turn up? She said yes. So we have to hover at reception till 8:20 where poor reception has to ask their chef to "Hurry Up". All these drama could be reduced if their chef can be more cooperative. But of course we're under their mercy since this is a very remote place where you've no where to go. If you love late evenings and have great eyesight in the dark, this is a great place.

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